Operations Analyst

City of New York • New York City, NY

1d • Onsite

About The Position

The New York City Department of Youth and Community Development (DYCD) supports youth and community services by contracting with community-based organizations throughout New York City. DYCD Youth Services, which includes programs like BEACON, COMPASS, CORNERSTONE, RHY, SNL, and CACFP, aims to provide high-quality after-school services through funding, monitoring, coaching, capacity building, evaluation, and advocacy. The Youth Services Operations Team offers specialized support and guidance to the entire Youth Services initiative, covering facility setup and licensing, policy development, contract compliance and performance, data analysis and interpretation, unit operations and efficiencies, system overview and enhancements, and communication to contracted providers. The Operations Analyst will join this team, focusing on developing data-driven operational tools, processes, and workflows to support both internal and external partners in strengthening Youth Services programming, reporting, and analytics.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above.
• All candidates must have at least one year of experience as described in "1" above.

Responsibilities

• Develop and enhance Youth Services Operations datasets and systems, utilizing all available resources to proactively design and deploy workflows to optimize Operational processes.
• Collect, format, and analyze complex data to identify trends and relationships, summarizing findings into actionable insights.
• Communicate with contractors to address questions, clarify policies & contract requirements, provide technical assistance, and coordinate on special projects.
• Collaborate with specialized teams in the Youth Services Operations unit to provide data analytics support for day-to-day functions and special projects in service of DYCD Youth Services and/or other city initiatives.
• Review contract and performance-related documents and data, ensuring provider compliance with contractual and programmatic requirements.
• Complete performance reports, data requests, and other related documents and submit them to supervisor within the prescribed contract deadlines.
• Identify and document deficiencies, outlining clear recommendations and next steps for resolution.
• Monitor and review program/agency submission of required information, documentation, and data entry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees