Operations Analyst, Workforce Identity

F5 • Seattle, WA

4d • Hybrid

About The Position

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. About F5 At F5, our mission is to power and protect every app—anywhere. Within the Infrastructure & Security organization, we deliver the platforms, tools, and practices that secure and scale F5’s global business. As we continue to grow, strong operational support and disciplined business processes are critical to ensuring alignment, accountability, and impact across our teams. Position Summary The Workforce Identity Operations Analyst will provide operational support for identity platforms serving F5’s internal workforce and applications. Reporting to the Senior Manager of Workforce Identity, this role focuses on maintaining system availability, handling access requests and incident tickets, and deploying privileged access management (PAM) tooling. The ideal candidate is detail-oriented, customer-focused, and passionate about ensuring secure and efficient identity operations in a hybrid cloud environment.

Requirements

• 4+ years of experience in Identity & Access Management operations or related IT support roles.
• Hands-on experience with identity platforms such as Microsoft Entra ID, Okta, and Active Directory.
• Familiarity with Privileged Access Management tools (e.g., CyberArk, BeyondTrust).
• Strong troubleshooting skills and ability to resolve identity-related incidents.
• Understanding of compliance frameworks and security best practices.
• Excellent communication and customer service skills.
• Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience).

Nice To Haves

• Experience with automation tools (e.g., Okta Workflows, PowerShell/Python scripting).
• Knowledge of Zero Trust principles and identity governance.
• Security certifications such as CISSP, CISM, or equivalent.

Responsibilities

• Operational Support: Monitor and maintain availability of identity platforms such as Microsoft Entra ID, Okta, and Active Directory.
• Access Management: Process access requests, troubleshoot identity-related issues, and resolve incident tickets within SLA.
• Privileged Access Management: Deploy and manage PAM solutions to secure administrative accounts and enforce least-privilege principles.
• Security & Compliance: Ensure adherence to internal security policies and regulatory requirements (e.g., SOX, GDPR).
• Automation & Efficiency: Support automation initiatives for identity workflows and reporting.
• Collaboration: Work closely with IT, Security, and HR teams to align operational activities with business needs.
• Monitoring & Reporting: Track system health, generate operational metrics, and maintain audit-ready documentation.

Benefits

• You may also be offered incentive compensation, bonus, restricted stock units, and benefits.
• More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits.
• F5 reserves the right to change or terminate any benefit plan without notice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees