Operations Analyst - Wire Exception & Repair

Bank of America•Richmond, VA

9d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Individual contributor role that demonstrates leadership qualities. Processes wire transactions in one or more of the company's internal operations databases to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Must be very dependable, a fast learner and able to strive in fast pace work environment. This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Requirements

Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking

Responsibilities

Basic level reporting
Customer service support
Reviewing and processing wire transactions for item processing
Ensures quality service and effective and efficient Wire Operations support for the assigned area's internal business partners and/or external customers/clients
Performs all the functions required at the Sr. Ops Rep level and typically will act as a workflow coordinator and/or a subject matter expert
Able to prioritize daily work to meet deadlines and goals for Federal Reserve cutoff
Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities where needed

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