Operations Analyst V

Computershare•Columbia, MD

1d•$72,000 - $90,000•Hybrid

About The Position

In this position, you’ll be based at the Columbia office for a minimum of three days a week, with the flexibility to work from home for some of your working week. If you have a remote location recorded in Fusion this arrangement will continue to be honoured if you are successful in your application, provided that: You have a formal accommodation due to a disability, medical or legal reason that enables you to work remotely You’re a redeployment candidate who is under notice of redundancy You were moved to a remote contract as your office was closed We give you a world of potential We are an industry leader in corporate trust solutions providing innovative products and market expertise to our diverse client base, which includes major corporations in the private and public sectors as well as governments and institutions. With a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America. If you have a passion for customer service, and a desire to be part of a globally-diverse organization, then you need look no further for your next opportunity! As an Operations Analyst V in our Default and Special Services (D&SS) team, you will be responsible for coordinating and providing subject matter expertise on the various operational processes across all groups in D&SS. You will assess, develop, and implement group processes and systemic enhancements. You must have excellent communication skills, be an effective team-player, and able to juggle multiple priorities. Be comfortable with new technology, quickly grasp new concepts, and able to work effectively with both high-level concepts and detailed analysis.

Requirements

Minimum of 7 years of experience with Corporate Trust experience; or a Bachelor’s degree in lieu of direct experience
Ability to use independent judgment to identify and resolve problems and escalate as appropriate
Strong analytical/critical thinking skills for problem resolution
Ability to navigate multiple computer systems, applications and utilize search engine tools to locate critical information
Strong experience understanding and translating legal documents
Outstanding troubleshooting and resolution skills
Ability to partner and coordinate with other functions on projects
Advanced Microsoft Excel proficiency and other MS Office Suite

Responsibilities

Partner with subject matter experts to analyze operational processes, design process mapping, and problem-solve to identify root cause and most viable solutions
Develop side by side analysis to quantify capabilities and identify gaps between existing and proposed processes or applications
Test the feasibility of new ideas, develop, and document new processes, and re-engineer existing functions to capture efficiencies or reduce risk
Develop and articulate subject matter expertise on a variety of functions responsible for critical processes
Working independently with considerable latitude, compile, analyze, and interpret data to make strategic and tactical recommendations to business managers
Manage internal and external expenses
Coordinate client team interaction
Research and reconcile position breaks
Enhance and manage multiple databases, including MS Access
Create systems and maintain records of the organization
Interface with internal and external senior management
Support administrative tasks to further D&SS adherence to its policy and procedures
Fulfill Secretarial committee role as assigned
Manage primary system of record update process and report generation
Interface between D&SS, client teams and legal personnel
Support innovation and business growth initiatives