Operations Analyst, Supply Platform

Arbor•Houston, TX

3d•Remote

About The Position

Arbor helps renters, homeowners, and small businesses pay less for electricity. Behind the scenes, Arbor is building an intelligent electricity marketplace to power an abundant electric future. As AI data centers drive a surge in electricity demand, millions of homes and businesses remain trapped with 20th century monopoly interfaces, overpaying by billions while cheap renewable energy goes to waste. Our AI-powered platform aggregates users to unlock wholesale pricing, automatically switches between the best rates, and optimizes usage to align with prices in real time—delivering the same market advantages that were previously exclusive to Fortune 500 companies. We’ve raised over $20 million from leading investors and have saved over $7.5 million for tens of thousands of homes and businesses. We’re looking for an Operations Analyst to make Arbor’s supplier operations boringly reliable at scale, and increasingly automated over time. This is a hands-on, high-ownership role at the intersection of Arbor’s Supplier Platform, Customer Operations, and Product. You’ll own critical operational queues and exceptions across utility account readiness, brokerage, enrollment, and contract synchronization, while turning real-world failure modes into clear signals for product, automation, and system design. This role is central to Arbor’s strategy as we scale: operational determinism, high-quality data, and AI-native workflows become compounding advantages.

Requirements

Strong analytical instincts and comfort working with messy, real-world operational data
An operator’s mindset: biased toward root cause analysis and systemic, durable fixes
High attention to detail without losing sight of business impact and customer outcomes
Comfort owning queues, ambiguity, and unresolved problems end to end
Clear communication skills, you can synthesize noise into signal for Product, Engineering, and Ops partners
AI-native operator: experience using and managing AI tools to scale operational workflows; automating analysis, reducing manual queue work, and increasing throughput and determinism without linear headcount growth
Curiosity about how systems break and motivation to make them reliable, not dependent on heroic one-off saves

Nice To Haves

Experience in energy markets is a strong plus, but not required if your instincts and ownership mindset are strong.

Responsibilities

Own end-to-end supply and brokerage operations
Manage the operational funnel from utility account creation through broker-ready and brokered status
Validate utility account setup, historical usage acquisition, and supplier readiness
Track, explain, and systematically reduce drop-offs from account creation → eligibility → brokerage
Identify root causes of non-brokerage and partner cross-functionally to eliminate them
Produce clear, executive-ready insights on gross-to-net brokerage performance to guide automation and prioritization
Run supplier-side operations and exceptions
Monitor enrollment success rates and investigate failures
Track and resolve cancellations, including process-attributable cancels
Serve as the first line of defense for supplier data integrity issues
Partner with suppliers, Customer Ops, and Engineering to resolve systemic issues and harden workflows
Own contract synchronization health
Act as the dedicated owner of Arbor’s contract sync queue—one of our most critical operational risk areas
Monitor sync health, backlog, and SLA adherence
Investigate failures across systems and identify patterns, regressions, and upstream data issues
Drive progress toward ≥99% of active contracts synced accurately and on time
Build the ops → product → automation feedback loop
Identify recurring failure modes, manual work, and operational pain points
Quantify impact (volume, frequency, dollars, customer impact) rather than relying on anecdotes
Partner with Product and Engineering to define requirements, validate fixes, and measure post-launch impact
Design and apply AI-assisted workflows and lightweight automations to reduce cycle time and human effort
Help move work from humans → systems → automation, quarter by quarter