Operations Analyst II – Fulfillment Center of Excellence

bswift

4d • $30 - $32 • Remote

About The Position

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as the Operations Analyst II. This is a remote role and can be performed anywhere in the U.S., with standard availability aligned to Central Time. The primary objective of the Analyst II position is to contribute to a team that strives to produce positive customer experiences through their ongoing service and support for a broad range of clients across the fulfillment functional area. The Analyst II will support the Integration Support team by executing client tasks and auditing responsibilities in the areas of Fulfillment VI feeds, Fulfillment Output Files, Client Custom Content, Client Fulfillment Inserts, CompliChain features & functionality, and ongoing audits. The Analyst will support the Fulfillment team by completing standard tasks and assisting with routine audits to ensure accuracy and compliance with company policies and procedures. Attention to detail and consistency are essential in this role. The Analyst will work closely with Senior Associates, Analyst II team members, and the Operations Manager to identify discrepancies, escalate issues appropriately, and help ensure timely resolution.

Requirements

• 1–2 years of experience in benefits administration, client services, HR/HRIS, payroll, or related field.
• Proficiency in Excel (VLOOKUP, Pivot Tables, basic formulas).
• Strong analytical skills and attention to detail.
• Clear written and verbal communication skills, with the ability to work with both technical and non-technical colleagues.
• Ability to prioritize tasks, meet deadlines, and work in a fast-paced environment.
• Strong problem-solving skills and willingness to take initiative.
• High reliability, organization, accuracy, and follow-through.
• Bachelor’s degree or equivalent combination of education and experience.

Nice To Haves

• Exposure to benefits administration systems, HRIS, or payroll tools.
• Basic familiarity with SQL, reporting tools (Power BI/Tableau/Alteryx), or file transfer tools (e.g., Filezilla).
• Experience with bswift tools or fulfillment file processes.

Responsibilities

• Execute standard client deliverables and tasks within assigned fulfillment areas.
• Perform routine audits and file reviews to ensure data accuracy and compliance.
• Assist with setting up and coordinating workflows for communications, demographic updates, and file processes.
• Provide support for client inquiries related to bswift systems, files, or deliverables.
• Maintain clear documentation of workflows, procedures, and fulfillment processes.
• Collaborate with internal teams to troubleshoot issues and resolve discrepancies in a timely manner.
• Communicate status updates and risks to relevant team members or managers.
• Support peers, Analysts II, Senior Operations Associates, and Managers as needed.
• Help prepare materials or assist with basic training sessions or demos.
• Participate in ongoing process improvement initiatives within the team.
• Support implementation activities or special projects as assigned.
• Foster positive, professional communication with internal stakeholders and clients.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees