OPERATIONS ANALYST II - 71002394

State of Florida • Tallahassee, FL

2d

About The Position

Under the direct supervision of the Manager 1 within the Firearm Purchase Program (FPP), this position is responsible for the review and advanced analysis of criminal history records to determine eligibility for the purchase and possession of firearms as authorized by Florida Statute.  This position is also responsible for training internal and external customers, critical review of transactions for discrepancies, and quality control of transaction evaluations.  This independent work assists management in the coordination of assignments that are complex in nature and very broad in objective with the integration of diverse functions.  In the event that management is not available, this position will act as a team lead, independently allocating resources to maximize productivity and efficiency.  The duties require independent planning of objectives and priorities, which may result in analysis and recommendation of changes in policies, rules and regulations.  This position must meet and maintain National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) certification as required and is responsible for maintaining the security and integrity of data housed within department databases.

Requirements

• Knowledge of the criminal justice system
• Knowledge of office and administrative principles and practices
• Knowledge of the methods of data collection
• Knowledge of the principles and techniques of effective communication
• Knowledge of the FCIC/NCIC, III, CCH, and NICS information systems
• Knowledge of customer service etiquette and ability to apply effectively
• Ability to communicate effectively verbally and in writing
• Ability to read and interpret law enforcement data, Florida Statutes, Commission Rules, and Divisional Policy and Procedures
• Ability to use internal and external resources to perform research
• Ability to develop and apply instructional curriculum to train others in the use of law enforcement data

Responsibilities

• Reviewing and processing firearm transactions in the Firearm Eligibility System (FES) queue from licensed firearm dealers to screen potential 'buyer's eligibility to purchase a firearm by analyzing criminal justice information
• Evaluating firearm transactions by analyzing criminal justice information in FES in a timely, efficient, and accurate manner and process transactions in accordance with state and federal law
• Accurately submitting transactions requiring research through Computerized Criminal History (CCH) workflow
• Assisting with the monitoring of operational activities to ensure compliance with agency policies/procedures, program requirements, state and federal laws, and operational goals.  Making practical recommendations and provides appropriate documentation and support
• Managing firearm dealer accounts and serves as the liaison between FEB and OFM by creating and updating their accounts in various databases
• Assessing/analyzing and makes recommendations to resolve issues and problems within the Section/Bureau/Division
• Assisting with the Bureau's statistical duties by preparing and updating written reports, charts, letters, memoranda, procedural manuals, and other documentation in accordance with Department/other guidelines
• Contacting local, state, and federal agencies by means of telephone or written correspondence to obtain complete information necessary to determine a firearm 'buyer's eligibility
• Developing instructional methods and delivers training in support of FEB activities with the criminal justice community, firearm dealers, FPP members, and other stakeholders
• Completing independent and directed special projects; develops implementation strategies for new programs and initiatives; and coordinates the development of special projects as assigned.

Benefits

• State of Florida Tuition Waiver Program
• Paid holidays, vacation and sick leave
• HMO and PPO health insurance options with premiums starting as low as $50 per month
• $25,000 in automatic life insurance coverage
• Multiple supplemental insurance options including: dental, vision, disability and more
• Paid maternity leave and parental leave following the birth or adoption of a child
• Pension and investment retirement plan options
• Tax deferred medical and child care reimbursement accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed