Operations Analyst - BPO

OneDigital•Rockwall, TX

About The Position

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves. We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits. Must be eligible to work in the United States without the need for work visa or residency sponsorship. Our Newest Opportunity: The Operations Analyst will play a pivotal role in ensuring that our operational processes consistently meet and exceed organizational standards and client expectations. This position involves a comprehensive evaluation of operational workflows, identifying areas for enhancement, and implementing strategic improvements. The Analyst will take ownership of evaluating operational losses, meticulously tracking and analyzing data to uncover trends and develop actionable solutions. Additionally, the Analyst will be integral to the successful launch and support of new services and products, ensuring they adhere to our high standards of quality and operational efficiency. Furthermore, the Analyst will be responsible for mapping all operational processes, maintaining these maps to ensure they are current and accessible to all teams.

Requirements

Bachelor’s degree in Business, Operations Management, Analytics, or a related field.
Minimum of 2-3 years of experience in a similar role, preferably within the insurance, financial services, PEO, or HR consulting industries.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
Client-focused mindset with a passion for improving operational efficiency.
Ability to manage multiple tasks and meet deadlines.

Responsibilities

New Services/Product Launch: Participate as the analyst for any new services or products, ensuring all aspects of the launch and support are successful and meet quality standards.
Quality Assurance: Ensure new services/products meet established expectations for quality of service and operational efficiency.
Process Mapping: Own the mapping for all operational processes, ensuring they are kept up-to-date and accessible to all teams.
Operational Metrics Evaluation: Evaluate key operational metrics, including efficiency and productivity reports, to identify areas of improvement and focus.
Operational Evaluation: Assess and analyze operational workflows throughout all stages of our service delivery processes.
Process Improvement: Identify areas where operational efficiency can be improved and recommend changes to enhance productivity and client satisfaction.
Loss Evaluations: Conduct evaluations of operational losses to understand the reasons and analyze trends.
Data Analysis: Track and analyze operational data to identify patterns and areas for improvement.
Reporting: Prepare detailed reports on operational performance and loss evaluations, presenting findings to management.
Action Planning: Develop and implement action plans to address identified issues and improve operational efficiency and client retention.
Collaboration: Work closely with various departments to ensure a cohesive approach to operational improvement.
Feedback Loop: Establish and maintain a feedback loop with internal teams to continuously gather insights and improve processes.