Operations Analyst Associate
About The Position
At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry. We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline. We are seeking a detail-oriented Disputes & Operations Analyst to support our Lender Operations team. This role is primarily responsible for managing complaints and disputes, while supporting day-to-day operational workflows and ensuring adherence to internal procedures and lender requirements. The ideal candidate is highly organized, comfortable managing multiple priorities, and focused on accuracy and follow-through in a fast-paced environment.
Requirements
- 3+ years of experience in operations, support, or administrative roles
- Experience in lending, financial services, or handling complaints/disputes
- Strong organizational and multitasking skills
- Excellent communication and attention to detail
- Ability to follow processes and work in a high-volume environment
Nice To Haves
- Experience with Jira or similar ticketing systems
- Familiarity with dispute or complaint workflows
- Experience working cross-functionally in a fast-paced environment
Responsibilities
- Own the intake, tracking, and coordination of lender complaints and disputes
- Manage Jira workflows, ensuring tickets are properly created, updated, and resolved
- Coordinate across lenders, account managers, contractors, and internal teams
- Gather documentation and ensure timely, accurate responses
- Monitor and follow up on open or ageing tickets
- Track and organize complaints to identify trends and repeat issues
- Provide monthly summaries to support contractor performance reviews
- Assist with lender billing, data entry, and lender setup processes
- Respond to internal lender-related inquiries and maintain accurate records
- Ensure day-to-day work aligns with internal procedures and lender requirements
- Identify and flag missing information or process inconsistencies
- Support documentation updates and audit preparation as needed
Benefits
- This position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units.
- This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
