Operations Analyst 2

Public Consulting Group

1d•$47,000 - $91,200

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Engagement Operations – Training Specialist This role is focused on supporting the training needs of our School-Based Services. A successful candidate in this role will demonstrate the capacity for developing training content, facilitating school-based Medicaid program concepts and being a key contributor to the development of a national training program for school-based Medicaid work across all states and the clients we support. The candidate will collaborate with key internal stakeholders on the development and facilitation of training content. The ideal candidate should be reflective, innovative, curious, entrepreneurial, solutions-oriented and have a passion for continuous improvement to empower clients and coordinators on optimizing program knowledge.

Requirements

Ability to provide superior customer service support via phone and email.
Excellent verbal and written communication skills.
Analytical skills, including the ability to analyze and organize data.
Ability to manage time to meet deadlines and manage and coordinate several ongoing assignments.
Ability to work independently and with a team.
Ability to troubleshoot customer and system issues.
Ability to effectively present information and respond to questions from project managers, clients, and other colleagues.
Bachelor’s degree or higher is preferred, preferably in business, business administration, accounting, social work, public policy, or other closely related fields.
2-3 years working in office or corporate environment required;
Experience with MS Office suite required;
Application, Call Center/Client Service Experience strongly desired.

Responsibilities

Manages client customer service requests via email and telephone regarding PCG systems, time studies, cost reports, and related processes and respond in a timely and professional manner.
Produces monthly and quarterly reports based on systems data to meet client and team deliverables.
Coordinates with client contacts and business team to collect roster data and perform monthly and quarterly system updates related to time study processes.
Analyzes monthly and quarter time study results and responses in accordance with project procedures.
Communicates effectively with clients and team members to provide information and assistance relative to system support and client management.
Analyzes system response data in a timely manner and provide analysis to project managers for review and facilitate timely feedback to clients to ensure quality future data.
Recognizes opportunities to develop and document processes and procedures including instruction sets, quality assurance test processes, and procedure manual maintenance.
Performs ad hoc tasks related to various projects for a variety of project managers and staff.