Operations Agent

the Lynden Family of Companies • Anchorage, AK

3d

About The Position

Lynden Logistics, a member of the Lynden Family of Companies, has roots in transportation going back more than 100 years. We are a full-service transportation and logistics provider. From complex global projects to home deliveries, and everything in between, we’ve got the right service to meet your needs. We are a “one-stop shop” for any transportation or shipping need with a special focus on the markets of Alaska, Hawaii, Puerto Rico, Canada, and other U.S. and global locations operating out of over 10 US states, Puerto Rico, and Canada. Lynden Logistics is committed to creating a work environment that motivates and challenges our employees by providing them with training, the ability to expand their knowledge in our industry, and the opportunity to grow in their responsibilities and encouraging innovation and excellent customer service in their jobs.
Lynden Logistics is seeking a detail oriented Operations Agent to join our team in Anchorage, AK. If you thrive in a dynamic environment where each day is unique, Lynden is the place for you. Join our Domestic Operations team and handle all day-to-day activities for major clients, providing exceptional customer service and technical solutions. This is a safety sensitive position.
We’re looking for someone who thrives in a fast-paced, team-oriented environment, and is passionate about providing excellent service both on the road and behind the scenes.

Requirements

• High school education or equivalent and two years of progressive work experience in operations
• Ability to read and interpret documents such as tariffs, safety rules, operating and maintenance instructions, and procedure manuals.
• Strong math skills for computing pricing, costs, fees, and weights and measures.
• Experience working with vendors, customers, and other company departments to meet deadlines.
• Proficient computer skills.
• Must pass background check and pre-employment drug test (including marijuana). This role is safety sensitive.
• Ability to obtain and maintain TSA Security Threat Assessment (STA) or recognized equivalent credentials.

Responsibilities

• Analyze and solve complex logistics situations, meeting legal, company, and customer expectations.
• Provide outstanding service through daily communication with internal and external customers.
• Manage all aspects of perishables shipping, from receiving customer orders to preparing airline bills and ensuring safe transport.
• Ensure smooth and timely process and documentation flow.
• Accurately enter data into our operational system.
• Operate within both office and warehouse settings, handling shipments, loading, and unloading as needed.
• Ensure timely delivery of freight and clearance where applicable.
• Meet SOP and SOW standards in accordance with company policy.

Benefits

• Competitive pay with a discretionary bonus program
• Medical, dental and vision plans
• 17 days paid time off, PTO days increase with years of service
• 8 paid holidays
• 401K with up to 50% of the first 6% contributed matched
• Life Insurance, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage and Employee Assistance Program at no cost to you!
• Tuition Reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees