Operations Administrator
About The Position
Operations Administrator Location: Albuquerque Center; 8300 Jefferson St. NE, Albuquerque, NM 87114 | Job Type: Full-Time | Hours: Monday–Friday, 7:30 AM – 5:00 PM (with flexibility for scheduling needs) Why Work for Autism Learning Collaborative? At ALC, we are committed to fostering a culture where people learn, grow, and thrive. As a fast-growing, progressive organization, we are searching for passionate, driven individuals who want to make a real impact in the lives of children with autism. We celebrate innovation, collaboration, and compassion. Here, your ideas are encouraged, your contributions are recognized, and your role is vital to creating a positive, supportive environment for both our staff and the families we serve. Job Summary: The Operations Administrator (OA) plays a central role in the day-to-day functioning of the center, ensuring operational efficiency and team accountability. This position supports staff scheduling, performance management, budget monitoring, and coordination between clinical and administrative teams. The OA is a key partner in driving a collaborative culture that prioritizes both employee satisfaction and high-quality client care.
Requirements
- Bachelor’s Degree in Psychology, Education, ABA, or Management (preferred)
- Experience as a Registered Behavior Technician (RBT) for 6–12+ months (preferred)
- 6–12+ months of management, office administration, or supervisory experience in an ABA or healthcare setting
- Proficient in Microsoft Word, Excel, and EMR systems
Responsibilities
- Manage incoming calls and serve as the first point of contact for families and staff
- Communicate with families about make-up sessions, schedule changes, and center closures
- Support staff with client cancellations, mileage questions, and scheduling modifications
- Oversee daily center operations, including scheduling, staffing, inventory, budgeting, and policy implementation
- Lead candidate tours and collaborate with the Recruiting Manager on hiring and staffing projections
- Administer and maintain employee records in Paycom (e.g., I-9s, PTO requests, demographic updates)
- Submit and manage personnel-related documentation (PTO, performance forms, policy compliance)
- Track daily therapy conversions and generate weekly operational reports (utilization, budget, call-outs)
- Monitor and report HIPAA breaches and ensure confidentiality and dignity for all clients
- Foster staff morale, resolve conflicts professionally, and promote a culture of positivity and collaboration
- Strong leadership, interpersonal, and conflict-resolution skills
- Ability to plan strategically and manage multiple priorities simultaneously
- Adaptability to last-minute changes in scheduling and operations
- Clear, concise communication and documentation skills
- Excellent time management, problem-solving, and organizational skills
- Receptiveness to feedback and commitment to professional development
- Ability to build strong internal relationships and uphold organizational policies
Benefits
- Competitive salary based on experience
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Two weeks of accrued PTO + 9 paid holidays
- A collaborative, mission-driven workplace culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
