Operations Administrator

CertaPro Painters of Columbus, OH • Minerva Park, OH

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About The Position

CertaPro Painters of Columbus, Ohio is seeking a full time a full time operations administrator. The Operations Administrator plays a critical role in ensuring residential painting projects run efficiently from scheduling through completion. This position supports field crews, customers, and management by coordinating schedules, managing project documentation, tracking production progress, and maintaining clear communication between all parties. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced service environment.

Requirements

• 1–3 years of administrative, scheduling, or operations coordination experience preferred
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office, Google Workspace, and/or CRM/project management software
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Strong customer service mindset and problem-solving ability
• Attention to detail and accuracy
• Time management and scheduling coordination
• Professional communication and conflict resolution
• Ability to work independently and as part of a team
• Adaptability and strong follow-through

Nice To Haves

• Experience in construction, home services, or trade industries is a plus

Responsibilities

• Schedule residential painting projects and coordinate crew assignments
• Maintain and update production calendars and job timelines
• Confirm project details with customers prior to job start dates
• Coordinate material ordering and delivery scheduling
• Monitor job progress and assist with schedule adjustments as needed
• Serve as a primary point of contact for customers during production
• Provide project updates, scheduling confirmations, and follow-up communication
• Address customer questions and escalate concerns when necessary
• Support customer satisfaction and quality assurance processes
• Prepare and maintain job files, work orders, and production documentation
• Track job progress, completion status, and production metrics
• Assist with permit tracking or compliance requirements when applicable
• Support invoicing preparation and job close-out processes
• Maintain accurate data within company CRM and project management system
• Ensure company branded shirts are being worn by crews, company signage is on every job
• Communicate daily with field crews and production leadership
• Assist with onboarding paperwork and scheduling coordination for crew members
• Help track equipment, materials, and supply needs
• Support internal meetings and production reporting

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Vision insurance
• Company cell phone and computer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed