Operations Administrator & Retail Supervisor

Sky Ranches Inc•Silver Cliff, CO

About The Position

This position is critical to the ministry of Sky Ranch and contributes directly to our mission of leading youth and families to know and follow Christ. The Operations Administrator and Retail Supervisor supports the ministries of Sky Ranch by creating a welcoming atmosphere for guests and supporting the Horn Creek staff with resources and administrative services. This person helps to equip individual staff and entire departments with the tools they need to serve our guests with excellence. This person is a vital coordinator of special events in Horn Creek that help to reflect the vision, mission, and values of Sky Ranch. This position also oversees our retail shop/Peak Treats and works closely with the Retail Director.

Requirements

Bachelor’s Degree preferred
Previous camp experience preferred
Possess personal spiritual discipline that models a proactive approach toward personal, spiritual, and relational health.
Excellent leadership skills necessary to appropriately influence people to achieve a desired outcome.
Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to exercise independent thinking and initiative.
Encouraging and building mutual trust, respect, and cooperation among team members.
Ability to communicate the vision of Sky Ranch to both internal and external customers.
Ability to speak, read, and write proficiently in English.
Ability to speak clearly and make self-understood in face-to-face interactions; to articulate with accuracy on the telephone and through e-mail.
Excellent listening skills.
Excellent, professional written communication skills.
Ability to deal with complex situations or issues and make effective, timely and appropriate decisions.
Excellent interpersonal skills and relationship building skills.
Professionalism in the workplace to include professional and accurate communication with others.
Ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and/or retreats as required.
Ability to investigate and analyze information; draw conclusions and offer problem solving skills with sound judgment.
Ability to prepare moderately complex reports.
Ability to speak clearly in face-to-face interactions; to articulate with accuracy on the telephone and through e-mail.
Excellent listening skills.
Excellent organizational skills: ability to multi-task and manage a variety of tasks.
Proficient working knowledge and ability to use various office software including, but not limited to, Microsoft Word, Excel, Outlook.
Basic internet and social media skills.
Some physical effort required on a routine basis; ability to use up to 20 pounds of force regularly and 50 pounds of force occasionally.
Ability to grasp, push, pull, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups of muscles and foot and/or hand-eye coordination.
Requires some physical agility, including but not limited to: bending for items below or reaching for items above the individual; crawling under desks; stooping, and climbing step stools or ladder.
Works indoors in normal office environment and occasionally outside
Some limited exposure to physical risk while working outdoors.
Commitment to Christian principles and teachings both professionally and personally. Must be able to fully support Sky Ranch’s Doctrinal Statement. An active membership in a church whose spiritual beliefs are aligned with Sky Ranch’s Doctrinal Statement.
Commitment to Sky Ranch’s Vision, Mission, Values (Who We A.R.E.) and Principles (WOW, Stewardship, and Excellence) demonstrated in daily behavior.
Must demonstrate annually a clear background check and review of child safety practices as required for camp accreditation by the American Camping Association.

Responsibilities

Administering camp resources
Serving as the primary greeter for guests as the front-facing staff member at the administrative offices
Assisting with daily camp operations and special events
Assisting the Ops Manager in managing camp resources such as keys, vehicles, radios, nametags, gate codes, etc.
Submit requisitions for purchases, order supplies and materials as requested, process credit card reports for managers as needed/requested, prepare reports and spreadsheets for managers as needed/requested, provide support for special projects
Keeping an inventory of tables, chairs, tablecloths, pipe & drape, and office furniture
Serve as coordinator and point person for internal staff functions such as team meetings, monthly team meals, the annual Christmas Party, etc.
Manage daily mail and package deliveries Keeping breakrooms stocked in a neat and orderly manner
Stocking workrooms with paper, toner, general office supplies, and maintaining printers and mail machines
Serve as main point of contact for guests and vendors.
Assist with a variety of administrative tasks: processing incident reports, guest surveys, participant agreements, and Lost & Found items
Assist the Operations Manager as needed.
Learn and implement industry standard customer services techniques and expectations.
Conduct regular meetings with Fellows, part-time and summer retail staff to ensure guests are adequately served while visiting; continually train staff on offering excellent customer service; product knowledge; cleanliness; and point-of-sale system operational skills.
Work with the Ops Manager to determine weekly schedule for Fellows, part-time and summer staff employees to set and maintain retail hours that will serve guests adequately and effectively.
Conduct bank deposits and daily cash balances.
Oversee completion of daily opening and closing procedures checklist.
Ensure merchandise is organized and displayed in a professional and appealing manner.
Arrange merchandise displays, rotating and rearranging as necessary to create an inviting environment for guests.
Maintain awareness of retail's daily gross sales and profitability; operate store to remain within sales and expense budgets.
Maintain retail price structure versus cost in all retail outlets.
Work with the Retail Director to determine specific product offerings from apparel and gifts to food and beverage.
Hold design meetings for product reviews.
Evaluate input from other departments.
Negotiate prices with vendors based on annual volume.
Order/obtain necessary product. Inspect inventory levels.
Prepare and approve Purchase Order requisitions for inventory and supply purchases related to retail.
Fulfill/deliver orders for Sky Packs, Snack Packs and Camper Tees.
Continually review and assess optimal additional outlets on Van property for retail sales.
Work with the Camp Director to review monthly updates, financial reports, monthly semester and yearly statistical data.
Assist with management of summer resources as needed. This includes but is not limited to:
Staff car tags, opening/closing day shirts, and wristbands
Assist with Camp Works as needed
Assist with camper mailouts
Assist Operational needs including Opening/Closing Day, management and distribution of operational resources, training staff, etc.
Answer phones promptly, take accurate messages, and respond to requests for information timely.
Perform other duties as required.
Maintain compliance with Sky Ranch’s employee policies and procedures.
Maintain compliance with all state and federal laws and regulatory requirements.
Perform other duties as required.