Operations Administrator and Support

Superior Plus Propane Talent Acquisition•Murphy, NC

About The Position

The Operations Administration & Support is a cross-functional role that is responsible for utilizing standard procedures to provide a “best in class” level of service. The Operations Administration & Support (OAS) works collaboratively with the Delivery, Service and Customer Service teams through accurate and timely processing of work orders, payments, deliveries, and when required support overflow of inbound and outbound customer calls. The OAS will also update and maintain customer account information ensuring that account data is current and accurately reflects customer status or inquiries. Why join us: Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being. Opportunity: A continuous focus on professional development with many opportunities for training & career growth. Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

Requirements

High school diploma or equivalent
Two (2) years previous customer service and administration experience
Proficient in Microsoft Office
Work collaboratively as a positive, contributing team member, as well as independently
Detail oriented, accurate data entry skills
Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening

Responsibilities

Posting daily truck deliveries in database including:
Researching and correcting any posting errors or issues
Re-pricing deliveries when necessary
Posting Meter Readings
Communicate discrepancies or issues to the appropriate contact
Process daily service work orders:
Communicate discrepancies or issues to the appropriate contact
Ensure work orders are processed in a timely and efficient manner
Process daily payments as well as any incoming or outgoing correspondence
Varied administrative and clerical tasks & support to site functions
Assist with record retention compliance
Validate and review customer account information to ensure compliance and accuracy.
Update system information as required and obtain any missing information as needed
During peak periods, provide additional support to the Customer Service team
Posts work orders on a daily basis
Other duties as assigned

Benefits

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

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