Operations Administrative Coordinator - Lancaster, PA - day shift

THE JAY GROUP INC•West Hempfield Township, PA

13d•Onsite

About The Position

Operations Administrative position is available to provide clerical support to our Operations team at our facility in Lancaster, PA. We have an opportunity for someone who enjoys attention to detail, multi-tasking while meeting tight deadlines. Responsibilities will include but are not limited to: Responsibilities: Order & Workflow Administration Print, collate, and distribute orders; monitor completion through WMS checks. Troubleshoot and resolve order issues; escalate complex problems appropriately. Maintain printer workflows and troubleshoot basic device issues. Client Service Support Upload and manually enter orders; set up/edit item masters. Generate and distribute status and performance reports. Release special projects to Operations and ensure requirements are met. Documentation & Billing Manifest and invoice orders accurately and on time. Prepare purchase orders for Operations supplies and services. Operational Flex Assist with picking, packing, kitting, and shipping during capacity gaps. Identify process improvements and contribute to SOP updates. Communication Maintain clear communication with Operations, Client Services, and IT/WMS support. Present options and data for decision-making when issues arise.

Requirements

High School Diploma or GED required; Associate degree preferred.
2–4 years in operations or client services administration (3PL or eCommerce preferred).
Experience with WMS and Microsoft Excel strongly preferred.
Critical thinking and problem-solving.
Strong organizational and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Technical Proficiency in Microsoft 365 and WMS systems.
Familiarity with printing workflows and basic troubleshooting.

Responsibilities

Order & Workflow Administration Print, collate, and distribute orders; monitor completion through WMS checks.
Troubleshoot and resolve order issues; escalate complex problems appropriately.
Maintain printer workflows and troubleshoot basic device issues.
Client Service Support Upload and manually enter orders; set up/edit item masters.
Generate and distribute status and performance reports.
Release special projects to Operations and ensure requirements are met.
Documentation & Billing Manifest and invoice orders accurately and on time.
Prepare purchase orders for Operations supplies and services.
Operational Flex Assist with picking, packing, kitting, and shipping during capacity gaps.
Identify process improvements and contribute to SOP updates.
Communication Maintain clear communication with Operations, Client Services, and IT/WMS support.
Present options and data for decision-making when issues arise.