Operations Account Liaison

Owens & Minor

1d•$19 - $23

About The Position

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The anticipated salary range for this position is $19.30- $23 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. JOB SUMMARY Our Operations Account Liaisons support specific branch referral sources and are responsible for maintaining a positive relationship with assigned providers, clinics and/or hospitals. Working collaboratively with other branch departments, Operations Account Liaisons act as a dedicated resource to current branch accounts, ensuring customer satisfaction and providing excellent service during each interaction.

Requirements

High School Diploma or equivalent
At least two years related work experience.
Customer/Patient-Focused
Business Acumen
Problem Solving/Analysis
Effective communication in person, on the phone and electronically
Teamwork
Relationship Builder
Computer Skills
Intermediate to advanced computer skills
Proficient working within multiple systems at once
Language Skills English (reading, writing, verbal)
Mathematical Skills Basic level math skills

Nice To Haves

At least one year experience in inside sales, sales support or customer escalations

Responsibilities

Acts as a single point of contact for specific accounts that need specialized support; including, but not limited to, creating, and working with new orders, confirming delivery appointments, and obtaining authorization of equipment based on payor guidelines.
Develops strategic relationships within assigned accounts in order to enhance patient care and increase business.
Coordinate patient orders with assigned providers, clinics and/or hospitals.
If concerns arise, ensure patient and customer satisfaction expectations are met or exceeded.
Determine appropriate solutions with account managers, both internal and external.
Ensure orders are processed and delivered in a timely manner as per agreed upon time windows.
Assists assigned medical groups and/or provider groups regarding products and services available under their contract.
Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines.
Requests health plan authorizations/information as required; either electronically or verbally.
Perform timely follow up on renewal authorizations, outstanding CMN’s and prescriptions.
Makes or receives calls to/from patients that are awaiting special order items.
Perform outbound customer satisfaction calls to patients and referrals.
Performs other duties as required.