Operations Access Manager-Operations

Duke Careers•Durham, NC

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.Duties and Responsibilities of this Level Provide direction for the department in accordance with the vision, values and expectations of Duke Medicine Access Services. Promote and model a patient-centric and customer service focus within the department as well as with external clients and customers. Develop the department's operational policies, procedures standards and expectations, providing clear opportunities to meet or exceed the entity balanced scorecard objectives. Maintain liaison with all levels of administration, physicians and outside organizations to coordinate business and accomplish directives. Ensure the department is integrated with other departmental areas within DMAS. Provide oversight and direction for designated employees. Direct and coordinate various personnel functions including, but not limited to: hiring, performance appraisals, promotions, transfers and vacation schedules. Develop and mentor direct reports and staff. Develop the department operating budget and goals. Oversee and monitor the financial, service and productivity performance of the department. Proactively monitor, analyze and manage reports and all related documents. Perform other related duties incidental to the work described herein.

Requirements

Bachelor's degree in business or related field is required.
Five years of experience in healthcare or other applicable experience directly related to the department is required.

Responsibilities

Provide direction for the department in accordance with the vision, values and expectations of Duke Medicine Access Services.
Promote and model a patient-centric and customer service focus within the department as well as with external clients and customers.
Develop the department's operational policies, procedures standards and expectations, providing clear opportunities to meet or exceed the entity balanced scorecard objectives.
Maintain liaison with all levels of administration, physicians and outside organizations to coordinate business and accomplish directives.
Ensure the department is integrated with other departmental areas within DMAS.
Provide oversight and direction for designated employees.
Direct and coordinate various personnel functions including, but not limited to: hiring, performance appraisals, promotions, transfers and vacation schedules.
Develop and mentor direct reports and staff.
Develop the department operating budget and goals.
Oversee and monitor the financial, service and productivity performance of the department.
Proactively monitor, analyze and manage reports and all related documents.
Perform other related duties incidental to the work described herein.