Operational Technology Support Tech I

UFP Industries•Bartow, FL

About The Position

The OT Support Technician (Level 1) will play a crucial role in our team, providing technical support for our operational technology systems. This individual will assist with issue resolution, system performance monitoring, and maintenance of our OT systems. The role requires strong technical skills, a problem-solving mindset, and the ability to work closely with various teams to ensure the smooth and efficient operation of our technology systems. They will play a crucial role in maintaining, troubleshooting, and enhancing our operational technology to ensure optimal production efficiency.

Requirements

Proficiency in the use of the English language in reading, writing and speaking
Ability to successfully interact and communicate with all organizational levels and the public, including leading large scale presentations to audiences with varying technical skills
Ability to learn new computer software applications quickly
Logical, process oriented nature
Ability to communicate clearly via phone and email with customers and co-workers
Ability to identify and pursue opportunities for improvement in business processes
Must work out of one of the Company's locations or the Company's corporate office
Travel expectation as needed
Self-managing; works well under little supervision
Highly motivated and enthusiastic
Good interpersonal skills and good communicator
Strong organization skills and detail oriented
Be a team player and support the Company’s goals
Conducts in a professional manner
Ability to pass a drug test

Nice To Haves

Preferred Bachelor’s degree in Mechatronics, Information Systems, Engineering, or other related field
1-2 years of experience in OT systems/Advanced Manufacturing
Preferred experience and knowledge of UFP's organization and culture
Knowledge of Microsoft Office Components including Excel, Word, Outlook and Power BI.

Responsibilities

Provide technical support for OT systems, ensuring swift resolution of issues and minimal downtime.
Monitor system performance, identify potential issues, and perform preventative maintenance.
Collaborate with teams to develop and implement system improvements and upgrades.
Troubleshoot hardware, software, and network issues related to OT systems.
Adhere to safety and compliance standards at all times while working on the production floor and with OT systems.
Assist with system implementation projects, including system setup, testing, and user training.
Maintain detailed documentation of system configurations, issues, and resolutions.
Comply with all security protocols to protect system integrity and data privacy.
Stay updated with the latest industry trends, technologies, and best practices.
Coordinate with vendors and suppliers for equipment procurement, installation, and repairs.
Prepares various reports as required
Performs other duties as required