Technology Support Consultant I

Kpers•Topeka, KS

18h

About The Position

Join the KPERS Team as a Technology Support Consultant I Are you an IT professional who enjoys supporting users, learning new technology and contributing to the overall agency mission? KPERS is seeking a Technology Support Consultant I who is motivated by delivering reliable, secure, and user-focused technology services. At KPERS, located in Topeka, Kansas, we’re proud to serve those who serve our communities. We provide vital disability and death benefits to protect public employees during their careers—and ensure they enjoy lifetime benefits when they retire. Our members come from all walks of life and professions, united by a shared commitment to serving Kansans. Why You'll Love Working Here At KPERS, technology exists to support people and critical public services. You’ll be part of a collaborative IT team that values reliability, learning, and service—where your contributions directly helps colleagues do their best work every day. This entry level role is ideal for someone who is passionate about helping others and enjoys strengthening and broadening their skills by learning from senior IT team members. You’ll work closely with staff across the agency, other IT staff, and IT leadership to ensure KPERS technology systems remain stable, secure, and well-supported. What You’ll Do Technical Support & Troubleshooting Resolve Incidents: Act as the primary point of contact for resolving hardware, peripheral, and software issues for local and remote workstations. Software Proficiency: Provide guidance and 'just-in-time' training to users on the functionality of agency-standard software and hardware. External Connectivity: Assist external employers and members with troubleshooting connectivity issues related to KPERS web portals. Deployment & Lifecycle Management Workstation Provisioning: Build, configure, and deploy new workstations according to agency standards, ensuring all required software and security settings are applied. Asset Management: Maintain a precise inventory of all hardware and software assets, including the management of the equipment check-out process. Network, Security & Policy Identity Management: Administer user accounts via Active Directory, including password resets, account unlocking, and permission adjustments. Security Compliance: Develop and maintain IT security policies; lead annual security awareness training for existing staff and onboarding sessions for new hires. Administrative Support: Assist the Network and Security teams with research and resolution of broader infrastructure issues as required. Telecom & Board Room Operations Communications Support: Serve as the primary lead for desktop and mobile telephony, including device setup, security configuration, and physical wiring documentation (drops and extensions). Executive Support: Maintain the KPERS Board Room technology suite. Ensure the room is operationally ready for all meetings and provide 'live' technical assistance during Board proceedings.

Requirements

Proficiency in supporting Microsoft Windows environments and Active Directory.
Proven ability to translate complex technical concepts into understandable language for non-technical users.
Ability to independently research emerging technical issues and propose effective hardware/software solutions.
A strong commitment to customer service, teamwork, and maintaining positive working relationships under pressure.
Ability to lift, carry, and install PC equipment.
Six months of experience in advising and assisting computer users in a distributed computing environment.
Or associates degree or certification in Computer Science or a related field with three months of experience in advising and assisting computer users in a distributed computing environment

Responsibilities

Resolve hardware, peripheral, and software issues for local and remote workstations.
Provide guidance and 'just-in-time' training to users on the functionality of agency-standard software and hardware.
Assist external employers and members with troubleshooting connectivity issues related to KPERS web portals.
Build, configure, and deploy new workstations according to agency standards, ensuring all required software and security settings are applied.
Maintain a precise inventory of all hardware and software assets, including the management of the equipment check-out process.
Administer user accounts via Active Directory, including password resets, account unlocking, and permission adjustments.
Develop and maintain IT security policies; lead annual security awareness training for existing staff and onboarding sessions for new hires.
Assist the Network and Security teams with research and resolution of broader infrastructure issues as required.
Serve as the primary lead for desktop and mobile telephony, including device setup, security configuration, and physical wiring documentation (drops and extensions).
Maintain the KPERS Board Room technology suite. Ensure the room is operationally ready for all meetings and provide 'live' technical assistance during Board proceedings.