Operational Support Specialist

BrightSpring Health Services•Lansing, MI

About The Position

Join a team of passionate and caring people who make a difference in people’s lives. The Operational Support Specialist is aligned regionally to assist in ensuring the Company’s mission and initiatives are reaching our operations and driving quality results. Y ou will be serving individuals with intellectual and developmental disabilities, those experiencing mental health crisis and the elderly in group or independent settings.

Requirements

Associate or Bachelor’s degree in Human Services is preferred; experience in the Human Services field can substituted for education on a year for year basis
High School Diploma or GED required
Valid driver's license
Ability to work in group home or independent living home-like settings
Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
Ability to handle physical aspects of job, including bending, stooping, lifting, pushing, pulling, reaching, and walking for periods of time
Must maintain state regulatory certifications, as required by state/program requirements
Extensive Travel required
Non-traditional work schedule expected

Responsibilities

Provide operational support to critical areas, in alignment with Regional team, to ensure long-term fixes are implemented via onsite/hands-on support, remote oversight, and coaching/training with staff
Provide operational and location staff education on quality deliverables
Track survey results and assist with survey preparation
Review and monitor quarterly safety committee workbooks
Monitor infection control issues (masks, PPE, cleaning schedules, etc.)
Audit operational documentation and incident reports
Provide quality checks of homes; verifying staffing ratios are correct based on consumer needs, ensuring supply quantities, furniture items, and cleanliness, and providing onsite reviews with the intent of correcting issues immediately
Assist, monitor, and coach locations to ensure that Plans of Correction are being carried out and any punitive action within the agency, related to survey quality, is addressed
Monitor Rest Assured cameras on a rotating schedule by operation after hours (evenings, midnight, and weekends)
Provide active treatment monitoring
Provide remote and onsite training with Executive Directors and Program Managers to focus on critical quality initiatives while understanding the regulations and internal policies
Train and coach various operational positions based on each team member's skillset
Manage the overall teams network site to ensure accurate data and materials are available
Manage the policy and procedure manual in conjunction with Regional Directors
Other duties as assigned