Operational Support Specialist

CCF Holdings LLC•Savannah, GA

30d

About The Position

The Operational Support Specialist plays a key role in ensuring smooth, efficient day-to-day business operations. This role supports cross-functional teams by managing processes, analyzes current workflows while pinpointing areas for improvement, and provides administrative and operational support. The Operational Support Specialist balances short-term operational needs with long-term strategic goals. The ability to communicate effectively with stakeholders at all levels will be crucial as you support the organization through transformative initiatives aimed at optimizing performance and achieving operational excellence.

Requirements

Bachelor's degree in Business Administration, Operations, or a related field preferred
Minimum of 3 years of experience in operations, operational support roles or process improvement roles.
Proven track record of successfully leading and implementing operational initiatives.
Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
Excellent communication and interpersonal skills to influence stakeholders at all levels.
Ability to manage multiple projects simultaneously and work under tight deadlines.

Responsibilities

Support daily operational activities to ensure business continuity and efficiency.
Assist with process documentation, workflow updates, and standard operating procedures.
Coordinate communication between departments to resolve issues and ensure alignment.
Provide administrative support including scheduling, documentation, and task coordination.
Monitor and escalate operational risks, bottlenecks, or service issues.
Participate in cross-functional projects and continuous improvement initiatives.
Respond to internal inquiries and provide guidance on operational policies and processes that drive operational excellence.

Benefits

Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Performance-based career advancement.
Educational Reimbursement Program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid Time Off. (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment.)
A relaxed, business casual dress code that includes jeans and sneakers!
Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.