Operational Technology (OT) Support Specialist

TekSynap•Tracy, CA

10h•$73,000 - $80,000•Onsite

About The Position

We are seeking an Operational Technology (OT) Support Specialist to support the Enterprise Service Desk (ESD) with the Defense Logistics Agency (DLA) in Tracy, CA. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive, well-planned information management environment. “Technology moving at the speed of thought” embodies these principles, the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays.Visit us at TekSynap.com. Apply now to explore jobs with us. The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law, or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond “STOP”. As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

Requirements

Ability to acquire and maintain a Secret clearance with IT-II sensitivity.
Minimum five (5) years of relevant experience supporting Operational Technology (OT) systems in industrial, infrastructure, or mission-critical environments.
Demonstrated experience evaluating and supporting OT systems, interfacing with IT systems, and assisting with troubleshooting and improvement efforts.
Experience supporting OT environments such as: Utility monitoring and control systems (UMCS) Electronic security systems (CCTV, access control) Building automation systems (BAS) Fire and emergency services systems Fuels systems and material handling systems
Familiarity with OT components and interfaces including PLCs, HMIs, VFDs, and OT network protocols.
Experience supporting OT asset tracking, documentation, and validation activities using automated systems.
Proficiency in Microsoft Excel, Word, PowerPoint, and Adobe.
Reliable transportation and ability to travel frequently to multiple sites.
US Citizen.

Nice To Haves

Experience using ServiceNow for OT or asset-related tasks.
Ability to read and interpret OT system diagrams or schematics.

Responsibilities

Evaluate and support Operational Technology (OT) systems and associated components, interfacing with Information Technology (IT) personnel and systems as required.
Support day-to-day execution of OT-related tasks and requests within ServiceNow, ensuring actions are completed in accordance with DLA policies and procedures.
Assist in identifying OT system bottlenecks, asset discrepancies, and process gaps, and communicate recommendations for resolution or improvement.
Perform cyclical physical inventories and validation activities for DLA site-specific OT systems and equipment, ensuring alignment with lifecycle and accountability requirements.
Verify accuracy of OT asset data recorded in IT Asset Management Systems (ITAMS), ServiceNow, to maintain auditable records.
Assist with analysis of OT system conditions and support efforts to align OT environments with industry standards and best practices.
Draft correspondence, technical notes, and site-level reports related to OT asset status, discrepancies, and findings.
Support reconciliation of OT asset variances and assist with corrective action documentation.
Ensure OT-related documentation is maintained in accordance with National Archives and Records Administration (NARA) requirements.
Coordinate with site personnel, program teams, and stakeholders to facilitate OT-related activities.
Attend weekly team meetings and bi-weekly regional operational meetings.
Maintain a safe, organized work environment and comply with site safety standards.
Travel 40–60% to DLA sites near the assigned location using authorized transportation.