Operational Support Representative

Ryder Supply Chain Solutions•Greensboro, NC

5d•$20 - $20

About The Position

MOVE YOUR CAREER FORWARD WITH RYDER! Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! Summary The Operational Support Specialist will receive inbound phone calls at our call center from Ryder personnel and will assist with ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues as they arise. additional requirements may require audits. The ideal applicant would be a personable problem solver.

Requirements

Strong verbal and written communication skills., Required
Ability to work in a fast paced environment with occasional process changes., Required
Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown., Required
Strong verbal and written communication skills, Required
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)., Required
Flexibility to operate and self-driven to excel in a fastpaced environment. Must be accustomed to busy phones., Required
Demonstrates time management and priority setting skills., Required
Capable of multi-tasking, highly organized, with excellent time management skills., Required
Ability to work independently and as a member of a team., Required
Detail oriented with excellent follow-up practices., Required
H.S. Diploma/GED, Required
One (1) year to Three (3) years or more in logistics, transportation, warehouse or related field, Required
Basic computer and typing skills Intermediate, Required

Nice To Haves

1 year or more in Experience in logistics, transportation, call center environment, Preferred
1 year or more in Experience with both US 49 CFR and Canadian SOR/2005-313 (hours of service regulations), Preferred
Knowledge of US and Canadian DOT regulations Intermediate, Preferred

Responsibilities

Provide timely assistance with regulatory questions, ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues.
Escalate issues as needed.
Effectively handle all calls and follow up calls with drivers as necessary to ensure all issues are resolved to their satisfaction.
Process internal requests on demand for a variety of topics.
Accurately document all interactions, issues, and resolutions.
Report recurring issues or trends to supervisors to help identify areas for process improvement.
Maintain up-to-date knowledge of changes in policies.
Follow all company policies and procedures when handling calls, ensuring compliance with industry regulations and internal guidelines.
Handle calls from personnel .
Miscellaneous data entry.
Performs other duties as assigned.

Benefits

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:
Comprehensive training and the ability to continue your professional development
Regional and local Ryder resources to help guide and support as we grow this offering.
The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
Additional day of Paid Time Off for Military Veterans.
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

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