Operational Support Expeditor

Tyndale USA•Pipersville, PA

48d•Hybrid

About The Position

Tyndale Company is growing, and we're seeking an Operational Support Expeditor (OSE) to join our Supply Operations team. This role is essential to keeping our warehouse operations running seamlessly-ensuring sales orders move accurately and efficiently through the system to support production, inventory flow, and timely shipping. If you're highly organized, thrive in a fast-paced environment, and enjoy problem solving, this is a great opportunity to support Tyndale's commitment to outstanding customer service. The Tyndale Company is a private, 9x Top Workplace winner in PA and 5x winner in TX, and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the utilities, oil and gas, transportation, chemical manufacturing, molten metals, and NFPA 70E markets. We're a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We're the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.

Requirements

High School Diploma or equivalent required.
Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong overall computer skills. Meticulous attention to detail and accuracy.
Excellent organizational and time management skills.
Ability to work independently with minimal supervision.
Excellent verbal and written communication skills
Self-motivated with a proactive, action-oriented mindset. Self-motivated with a proactive, action-orientated mindset.
Quick learner with the ability to adapt in a fast-paced environment.
Strong analytical and problem-solving skills Effective communication in office and distribution center environments.
Ability to lift 10-15lbs in warehouse environment routinely, up to 40lbs on occasion.

Nice To Haves

Order picker certification, preferred.

Responsibilities

Oversee and track purchase orders for the following types of requests: Rush Orders, Needs by Date requests.
Provide proactive updates to Sales members or Ops leaders regarding high priority requests to ensure all stake holders remain up to date.
Monitor Ops Expedite Mailbox and Nutrient workflow platform for any new incoming requests to ensure that the queues for each of the channels is up to date daily.
Redirect any requests that may come through the inappropriate channels, so that the proper communication pathways are encouraged.
Ensure that all inventory movement is managed appropriately and managed in real time or same day.
Follow appropriate escalation procedures for any non-standard activities to designated leadership.
Manage orders with credit card holds in a timely manner. (KPI Deallocate after 7 days).
Manage orders within the Embroidery department that are placed on Logo Issues Hold by reviewing this list daily and ensuring any length hold orders are deallocated per procedure. (KPI Deallocate after 5 days).
Communicate daily with counterpart in each Distribution Center, to align on distribution of work for the day ahead.
Utilize reporting to review old "stuck" orders, problem solve how to push the orders forward.
Cross-trained in the FitKit departmental tasks, support when instructed during low volumes.
Cross checking Obsolete Inventory Sales Orders, with proper internal communications, to validate that only pre-logoed inventory is allocated. Then further communicate to the Customer Service team and the account to remove any items from the sales order which are not pre-logoed inventory, while also ensuring these pick tickets are then pushed onward to the DC team for further management.

Benefits

Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.
Safety : As part of our commitment to safety and comfort, all Distribution Center members receive an annual footwear stipend to purchase high-quality, work-appropriate shoes. This ensures our team is equipped with the right gear to stay safe, supported, and productive on the job.

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