Operational Support Coordinator

SERVPRO of Cape Girardeau & Scott Counties

99d

About The Position

Operations Support Coordinator – SERVPRO® of Cape Girardeau & Scott Counties Join a team that restores more than property — we restore peace of mind. At SERVPRO® of Cape Girardeau & Scott Counties, we believe in serving with excellence, growing relationships, believing in the vision, and following the process. Every day, our team lives out our core values through hard work, compassion, and a commitment to doing what’s right. Your Role As an Operations Support Coordinator, you’ll be the organizational backbone of our office — keeping communication clear, job files accurate, and processes running smoothly from the first call to job completion. You’ll work closely with project managers, production teams, and customers to ensure every detail is handled with care and precision. This is a full-time position with flexible hours — either 7:30 a.m.–4:30 p.m. or 8:00 a.m.–5:00 p.m., Monday through Friday. At SERVPRO® of Cape Girardeau & Scott Counties, we: • Serve with Excellence: We pursue the highest standards in everything we do. • Grow Relationships: We believe people come first — customers and teammates alike. • Believe in the Vision: We’re building something lasting, with integrity and faith as our foundation. • Follow the Process: We trust the proven SERVPRO® systems that ensure consistent, quality results. • Act with Relentless Effort: We don’t quit when things get hard — we rise to the challenge and finish strong.

Requirements

Dependable and consistent — you take ownership and follow through every time.
Empathetic and professional — you understand customers may be calling on one of their hardest days.
Organized and proactive — you notice what needs to be done before being asked.
Calm under pressure — you can juggle multiple calls, requests, and details without losing focus.
Collaborative — you believe the best results come from teamwork and communication.
Positive and adaptable — you bring good energy, even when plans change.

Nice To Haves

High school diploma or GED
1+ year experience in administrative, coordination, or customer-service work
Strong organizational and computer skills
Excellent communication, follow-up, and multitasking ability
A desire to contribute to a values-driven, close-knit team

Responsibilities

Managing customer communication and coordinating incoming calls with professionalism, warmth, and empathy
Reviewing and updating leads, estimates, and job files in Quickbase and WorkCenter 2.0
Assisting Project Managers with sketches, estimates, and documentation accuracy
Handling invoicing, posting payments, and following up on outstanding accounts receivable
Scheduling and tracking general cleaning and restoration jobs
Maintaining accuracy, organization, and compliance across all franchise systems