Operational Supervisor, Montgomery Co. (School-Based)

Mental Health Cooperative•Clarksville, TN

About The Position

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you! Position Summary: The Operational Supervisor will work to establish long-term relationships with school districts and principals which will ease the relationship strain on the SBBHL, will assist with trust in services being provided, and will help in the Needs Assessment and School Climate components of Multi-Tiered System of Supports (MTSS). This position will also spend time recruiting and retaining high quality staff and assisting SBBHL Program Director with administrative tasks and evaluations. Schedule: Monday-Friday, 8am-4:30pm

Requirements

A master’s degree in a social or behavioral science or other related acceptable field with one to three years’ experience or training in social services.
Experience working with children/youth and families with significant behavioral health needs.
Ability to provide a strength-based, client-centered approach to service delivery.
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Personal Automobile Insurance
Team Oriented
Attend team meetings
Participate in team meetings
Assist other care managers as needed
Aware of role they play on the team
Recovery Focused
Individualized service plans
Progress notes reflect quality service
All domains are addressed with each consumer as needed
Utilization of natural supports within the community
Tolerance/patience to work through barriers
Side by side philosophy
CM is in the home regularly
Time Management/Organization
Meet deadlines
Prepared for meetings
Assessments and service plans are completed timely
Progress notes are entered timely
Plan for time off
Prioritize well
Self-Disciplined
Flexible
Integrity and Trust
Honesty
Professionalism
Dependability
Strong follow-through
Approachability
Engagement skills
Crisis management skills
Ability to give and accept feedback
Ability to work with other departments
Understanding and empathetic
Good listener

Responsibilities

The Operational Supervisor shall work with the SBBHL program to ensure each program’s continuing compliance with the SBBHL program and contract obligations.
Represents the SBBHL program to new and prospective districts and/or schools and to promote cooperation and coordination between districts, schools, families, and community mental health service providers and works in conjunction with the SBBHL TA.
Assists in hiring, including interviewing prospective employees as requested and in conjunction with the hiring team and partnering schools.
Identifying and recommending to the hiring team appropriate resources and materials to be used in the implementation of the program.
Assess the performance of each liaison through interviews of principals and teachers, observations of activities, review of records, and conduction of satisfaction surveys as evidenced by at least (1) site visit at each partnering school where a SBBHL is providing services.
Provides feedback and recommendations to hiring agency and the State regarding each SBBHL(s) performance, budget concerns, and computer and database maintenance.
Develops working relationships with each assigned school’s Coordinated School Health representative and each area’s TN Dept of Homeland Security and Safety, Homeland Security agent as evidenced by monthly communication to assess the needs and safety of each partnering school.
Ensure ongoing collaboration among the agency's program manager, school leadership, and school district leadership for the purpose of identification of operational needs and opportunities (e.g. meetings with new hire liaisons).
Assists in training and supporting staff in curriculum development and implementation, in development and implementation of appropriate and approved climate enhancement activities, guidelines and policies of program, MTSS framework, identification of appropriate resources, and in the use of the REDCap developed for the SBBHL programs to ensure accuracy and consistency of data reported.
Coordinates and assists the State in regular monitoring of the program and then works closely with each CMHO and each SBBHL to correct deficiencies.
Facilitates at least 1x monthly meetings with agency SBBHLs individually or more as warranted.
Provide administrative and leadership support to SBBHL Program Director
Assist w/ running monthly meetings w/ all SBBHL within their assigned county
Meet with Care Management teams to build engagement and understanding of the SBBHL program.
Provide new employee training and mentoring to new School Based Behavioral Health Liaisons.
Provide documentation review to ensure all documentation standards are followed and support medical necessity.
Be available for back up whenever Program Manager is unavailable.
Other duties as assigned.
Responsible for attending all mandatory in-services, continuing education and annual health requirements
Comply with all Corporate Compliance policies, practices and procedures
Support all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director
Comply with all OSHA and safety policies, practices, and procedures.
Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator
Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and accountability Act of 1996 (HIPAA)
Participate in proactive team efforts to achieve departmental and company goals
Perform other duties as assigned
Provide leadership to others through example and sharing of knowledge/skill
Follow all policies and procedures set by the Agency