Operational Site Manager-West

Hearthstone Holdings•Pleasantville, OH

About The Position

The Operational Site Manager will oversee the daily operations of Northeast Ohio Natural Gas, ensuring the safe, efficient, and reliable delivery of natural gas services. This position requires a strategic leader with a strong commitment to safety, regulatory compliance, and operational excellence. The ideal candidate will have hands-on experience in natural gas utilities, team management, and project execution in alignment with company goals.

Requirements

In-depth knowledge of natural gas systems, regulatory requirements, and safety standards.
Strong leadership skills with the ability to manage and motivate diverse teams.
Excellent problem-solving, decision-making, and communication skills.
Proficiency in relevant software (e.g., SCADA, GIS, asset management systems).
Bachelor’s degree in engineering, operations management, or a related field (or equivalent experience) preferred.
5+ years of experience in natural gas utilities or related industries, with at least 2 years in a supervisory/management role.

Nice To Haves

Experience with lean operations or process improvement methodologies.
Familiarity with environmental regulations related to natural gas utilities.

Responsibilities

Operational Oversight: Direct and coordinate all site operations, including pipeline maintenance, meter installations, gas distribution, and emergency response.
Monitor and optimize operational workflows to improve efficiency and reduce downtime.
Safety & Compliance: Ensure strict adherence to federal, state, and local regulations, including OSHA and DOT standards.
Lead safety initiatives, conduct regular audits, and maintain an incident-free workplace.
Team Leadership: Supervise and mentor site personnel, including technicians, engineers, and administrative staff.
Develop training programs to enhance team skills and maintain high safety standards.
Budget & Resource Management: Prepare and manage site operational budgets, ensuring cost efficiency.
Oversee resource allocation, including equipment, tools, and manpower, to meet operational needs.
Stakeholder Communication: Collaborate with cross-functional teams, including engineering, customer service, and regulatory affairs.
Act as a key liaison between site operations and senior management, providing updates on performance metrics and operational challenges.
Crisis Management: Lead site responses during natural disasters or other emergencies, ensuring continuity of gas services.
Develop and implement contingency plans for unexpected operational disruptions.