Operational Permit Specialist

Harris County (TX)•Houston, TX

31d•$24 - $28

About The Position

The Operational Permit Specialist is a versatile professional responsible for providing support and expertise across various functions within an organization. This role requires a broad skill set and the ability to adapt to different tasks and projects as needed. The Operational Permit Specialist will perform various assignments, including identifying businesses that require operational permits, contacting business owners to educate them on the process for obtaining permits, assisting customers with the application process, and assisting with the approval of submitted permit information.

Requirements

High School Diploma or GED equivalent from an accredited educational institution.
Minimum of two (2) years of experience in customer service.
Excellent communication and conflict resolution skills.
General computer/iPad use and knowledge to include applications such as Microsoft Office.
At date of hire, possess a valid driver's license through the State of Texas, minimum Class C
Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).
Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
Open arrest for any criminal offense (Felony or Misdemeanor)
Family Violence conviction

Nice To Haves

Two (2) or more years of experience in customer service.

Responsibilities

Maintain vehicle and assigned equipment in clean and proper working order.
Respond to businesses that require an operational permit and educate the owner of the process for obtaining permits.
Ensure all work is documented appropriately in accordance with department policies.
Assist deputies assigned to the operational permit team in enforcement of the adopted fire code.
Create a schedule for site visits and utilize mapping capabilities to ensure efficiency.
May be assigned to any Bureau in HCFMO to perform other duties as directed by a supervisor or senior staff member.
Collaborate with assigned bureaus to assist in projects, initiatives, and operational tasks, ensuring smooth workflow and communication.
Assist in planning, executing, and monitoring projects from inception to completion, ensuring deadlines and objectives are met.
Serve as a point of contact for internal and external stakeholders, addressing inquiries and providing assistance as needed.
Prepare reports, presentations, and documentation to communicate findings, project status, and recommendations to stakeholders.
Participate in training programs to enhance skills and maintain and/or pursue certifications in specific areas, such as project management, quality assurance, or technical specialties.
Perform as a member of an Incident Management Team during emergencies or disaster situations.
Maintain situational awareness of all HCFMO activities.
Serve on committees, boards, or other teams as assigned by the Fire Marshal or designee.
Perform assigned tasks safely, and report initial accidents, injuries, or health exposures in accordance with accepted safety practices and HCFMO policy.

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave
Sick Leave
457 Deferred Compensation Plan
Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule
METRO RideSponsor Program