Summary: This position ensures that daily functions at a collections operation are completed correctly each day. This includes ensuring all procedures (open/close, QC, donor screening, phlebotomy, automation, special collections) follow department and organizational SOPs and are in compliance with all regulatory standards. This also includes ensuring blood donors are processed efficiently with the highest level of customer service. The Operational Lead also provides daily work direction to collections employees scheduled, which includes coaching team members on SOPs, policies, job performance, customer service skills and professionalism. The Operational Lead is required to competently perform donor screening and phlebotomy procedures as necessary to maintain efficiency at a collections operation.