Operational Key Account Manager

DSV Road Transport•Auburn Hills, MI

50d•$69,000 - $104,000

About The Position

The Key Account Manager will be responsible for maintaining and developing relationships with key clients to maximize revenue and profits for DSV. They will work closely with internal teams to ensure clients receive the highest level of service and support.

Requirements

Bachelor's degree in business, logistics, or a related field
Minimum of 5 years of experience in sales or account management in the transportation and logistics industry
Experience working with large, complex clients
Strong interpersonal and communication skills
Excellent negotiation and problem-solving abilities
Analytical mindset and ability to interpret data
Ability to work independently and as part of a team
Strong organizational and time-management skills
Fluent in English (oral and written)
Proficient in Microsoft Office and CRM software
Familiarity with logistics-specific software (e.g. TMS, WMS)

Nice To Haves

Master's degree in business or logistics
Experience working with DSV's specific industry verticals (e.g. automotive, healthcare, retail)

Responsibilities

Develop and maintain relationships with key clients in the transportation and logistics industry
Identify opportunities for growth and expansion within the existing client base
Collaborate with internal teams to develop customized solutions for clients
Negotiate contracts and pricing agreements with clients
Maintain regular communication with clients to ensure satisfaction and address any issues
Conduct market research to stay up-to-date with industry trends and competition
Provide regular reports and updates to management on account status and progress

Benefits

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.
Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.
To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws

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