Senior Operational Key Account Manager, East Region

DSV • Itasca, IL

2d

About The Position

The Senior Operational Key Account Manager is responsible for maintaining and developing relationships with key clients to achieve and exceed sales targets, drive revenue growth, and increase market share. They will be the primary point of contact for assigned accounts, managing all aspects of the customer relationship, from onboarding to ongoing support, and ensuring customer satisfaction.

Requirements

• Bachelor's degree in business administration, logistics, or a related field
• 7+ years of experience in sales and account management in the transportation and logistics industry
• Proven track record of exceeding sales targets and driving revenue growth
• Experience managing large, complex accounts with multiple stakeholders
• Strong communication, negotiation, and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to work independently and manage multiple priorities effectively
• Strong analytical and strategic thinking skills
• Proficiency in Microsoft Office suite and CRM systems
• Fluent in English (oral and written)

Nice To Haves

• Master's degree in business administration or a related field
• Experience in international logistics and supply chain management
• Familiarity with DSV's products, services, and customer base
• Experience with Salesforce or other CRM systems

Responsibilities

• Develop and implement account plans that align with the company's overall sales and growth objectives
• Build and maintain strong relationships with key decision-makers within assigned accounts, understanding their needs and requirements
• Identify and pursue new business opportunities within assigned accounts, leveraging cross-selling and upselling strategies
• Collaborate with internal teams (e.g. operations, customer service, finance) to ensure seamless delivery of services to clients
• Prepare and present regular reports on account performance, highlighting areas of opportunity and improvement
• Attend industry events and conferences to stay abreast of market trends and competitor activity
• Maintain accurate and up-to-date records of all customer interactions in CRM systems
• Adhere to all company policies and procedures, including compliance with ethical and legal standards

Benefits

• DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being.
• In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future.
• To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees