Operational Fraud Analyst

Mascoma Bank•White River Junction, VT

11d•Remote

About The Position

Join Mascoma Bank’s Operations Team as an Operational Fraud Analyst and help us improve our clients' financial being! At Mascoma Bank, we strive for operational excellence as we enhance the lives of our customers and communities. The Operational Fraud Analyst is responsible for assisting in efforts to ensure fraud risk policy and controls are effective to minimize the impact of fraud incidence and prevent loss in coordination with the Operational Risk Area. This role requires the assistance in complex and confidential fraud investigations and the technical review of software; The overall objective for this role is to assist in managing fraud losses by ensuring analysts make appropriate recommendations based off accurate data/findings.

Requirements

3-5 years of banking experience
Associates’ degree or equivalent years of relevant work experience.
Ability to use technology comfortably in daily operations and adopt new software or hardware systems that support a continually changing environment.
Experience with Power BI, or other data analysis programs
Analytical skills that allow for the development of data-driven reports?
Knowledge and previous experience in the Investigation and Fraud claims process
Experience in trend analysis and alerts in early fraud detection
Extensive knowledge of the Bank's Transactional Processing platform
Must have experience working with Salesforce.
General knowledge of business operations, objectives, strategies, process and information flow
Flexible and adaptable to changing priorities. Must be able to manage multiple projects and be task oriented.
Good interpersonal communication
Must maintain confidentiality and privacy
Professional appearance; grooming and dress consistent with MB appearance policy

Responsibilities

Perform short- and long-term forecasting analysis and standardized fraud analysis reporting
Validates data and reporting for accuracy for KPI’s, KRI’s and loss totals and tracking
Monitoring of case management completed by Frist Line Fraud to identify fraud trends, larger incidents, case similarities, system controls across multiple products
Ongoing Review of software, products and systems to identify vulnerabilities and make recommendations to the Director of Operational Risk for improvements of controls and software
Develop and maintain working knowledge of business/industry standards and practices
Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
Collaborate with product owners and project managers to complete analysis for enhancements and future implementation from a fraud risk mindset
Identify inconsistencies in data or results, and exchange information in a concise and logical way
Work directly with the Director of Operational Risk to assist with complex investigations
As needed works with Second Line Fraud for fraud incidents and events
Partners with the Operational Risk Analyst to collect and analyze risk data
Collaborate with First Line Fraud to identify risks, gaps, challenges with procedures and controls
Works with the Quality Assurance Team to assist in testing and collaborate on process improvement and remediation
Consult and collaborate with a variety of internal stakeholders to better understand the business requirements, processes, product needs and alternative solutions

Benefits

Strong culture of belonging with a team that values creativity, new perspectives and innovation.
Community first minded. We care about our employees and the communities we serve.
Competitive compensation.
Flexible work environment with onsite, remote and hybrid opportunities.
Career development and internal career mentorship.
Comprehensive health care, dental care, and vision.
401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
Tuition Reimbursement.
Student Loan Paydown and so much more!