Operational Field Leader (OFL)

Sparkle Grooming Co. • Scottsdale, AZ

4d • Hybrid

About The Position

At Sparkle Grooming Corp., we’re looking for an Operational Field Leader who embodies care, dedication, and a passion for teaching others. This vital role is all about nurturing our approach to client happiness, pet well-being, and the success of our franchise pawtners. You’ll guide every salon opening with a supportive hand, walking alongside franchisees through each step of the process with patience and expertise. In this position, you’ll be entrusted with shaping and sharing strategies that elevate how we operate and how we connect with our clients and franchisees. You’ll bridge our heartfelt vision with thoughtful execution, working hand-in-hand with teams across the company to create processes that keep pets safe and franchisees thriving. Your leadership will bring our brand’s values to life, ensuring every interaction reflects our commitment to care and excellence. We’re seeking someone who leads with warmth and clarity, building trust across our field and corporate teams. You’ll shine by fostering teamwork, tackling challenges with creativity, and delivering results that matter. Above all, you’ll bring an unshakable love for pets and a deep desire to make every Sparkle experience meaningful for everyone we touch.

Requirements

• 5+ years of multi-unit operations and/or marketing experience, ideally in franchising or small-box retail.
• A natural understanding of how corporate, franchisees, and clients connect, with a knack for strengthening those bonds.
• A sharp eye for detail and the ability to deliver top-notch work, even when juggling multiple priorities in a fast-paced world.
• Strong skills in financial analysis, problem-solving, communication, presenting ideas, and staying organized.
• A team player who thrives on collaboration and puts shared goals first.
• A proven history of inspiring others and achieving results through influence, not just authority.

Nice To Haves

• Bonus if you’ve worked with a membership model—we’d love to hear how you made it work!

Responsibilities

• Educate and Empower: Develop and teach salon and business practices that create consistency, delight clients and franchisees, and make every visit seamless. Share training that equips our teams with the tools to succeed, focusing on best practices that deliver joy and measurable impact.
• Build Trusting Relationships: Be a caring partner to salons, franchisees, and regional developers. Listen, support, and collaborate with them to align on goals, share wisdom, and lift everyone toward success—because their wins are ours too.
• Guide with Expertise: Work alongside leaders and experts to design processes and programs that strengthen our field teams. Take a close, caring look at in-salon safety for pets and staff, ensuring we meet the highest standards. Lead training that educates franchisees and salon teams on the latest practices, keeping everyone informed and confident.
• Uphold Our Sparkle: Visit field locations and review DOGs (our standards of excellence) to ensure our culture and care shine through. Your insights will help us keep clients happy, franchisees supported, and our brand strong at every location you oversee.
• Stay Accountable: Make sure every salon meets or exceeds our DOG standards. If challenges arise, step in with solutions and follow through until they’re resolved, keeping senior leadership and franchisees in the loop with clear, compassionate communication.
• Champion Consistency: Ensure our service standards are lived out everywhere, every day. Watch closely, offer guidance, and suggest improvements to keep Sparkle’s promise of exceptional experiences alive for clients and franchisees alike.
• Listen and Elevate: Be a filter and funnel for critical field feedback, providing our leadership team with franchisee insights, opportunities, suggestions and new best practices developed in the field.

Benefits

• A generous base salary with a bonus structure
• A mix of home, office, and field work - Will vary based on the amount of new salon openings per year
• Health and dental insurance to keep you well.
• Paid time off and holidays to recharge and enjoy life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed