Operational Execution Lead - Africa

INTECH Process Automation

About The Position

The applicant will be responsible to execute the following key operational aspects of INTECH’s O&M Business (in the assigned region/territories) but not limited to: Customer & Stakeholder Management Regular customer correspondence to enhance company, team, and process visibility and to resolve day-to-day operational matters for smooth service execution. Ensure close coordination with O&M Management, Regional Directors, Country Managers & Operation Leads and support them in achieving their O&M-specific goals and targets. Contract Management Monitor and plan to mitigate risks involved in O&M business continuity and services delivery. Customer Sensitization / Job-Related Briefings to O&M Resources Ensure full compliance, site coverage, and maintain a delivery capacity of the assigned O&M Contracts End-to-End Operational execution of O&M Contracts Lead and manage commercial obligation & related activities of the contract through coordination with Customer / Financial Accounts / Management. Profit & Loss review, expenses / Site reviews & approvals, costings/budgeting support Attend internal audits and support in compliance to internal processes as per QHSE guidelines. HRM Grievance Reporting, Logging & Handling Framework Feedback and Evaluations of O&M Resources Talent Hunting, Bench Management and Acquisition Develop a succession plan for the most critical positions in the team HRD Benchmarking of the team against the Competency Framework and gap assessment Training needs assessment based on customer feedback and performs a gap assessment Develop and execute the Training & Development Plan of the team members based on internal and customer gap assessment HSE Record and manage HSE requirement and compliance of each contract / customer / site Develop and execute an annual HSE compliance plan for to company with safety training, PPEs, and other relevant HSE needs of the customer Nationalization: Develop and execute a Nationalization program based on each contract/customer’s KPI's Talent Hunting, Bench Management, and Acquisition of Nationals

Requirements

Bachelor’s/Master's Degree in engineering or in a related field
Minimum 8 years of work experience
Good working knowledge & experience in automation & Control and other products offered by INTECH
Hands-on Experience in Microsoft Office (Word, Excel, PowerPoint)
Must have Effective Written/Verbal Communication Skills and proven experience in internal and external communication including customer management.

Responsibilities

Customer & Stakeholder Management
Contract Management
Customer Sensitization / Job-Related Briefings to O&M Resources
End-to-End Operational execution of O&M Contracts
Profit & Loss review, expenses / Site reviews & approvals, costings/budgeting support
HRM Grievance Reporting, Logging & Handling Framework
Feedback and Evaluations of O&M Resources
Talent Hunting, Bench Management and Acquisition
Develop a succession plan for the most critical positions in the team
HRD Benchmarking of the team against the Competency Framework and gap assessment
Training needs assessment based on customer feedback and performs a gap assessment
Develop and execute the Training & Development Plan of the team members based on internal and customer gap assessment
HSE Record and manage HSE requirement and compliance of each contract / customer / site
Develop and execute an annual HSE compliance plan for to company with safety training, PPEs, and other relevant HSE needs of the customer
Nationalization: Develop and execute a Nationalization program based on each contract/customer’s KPI's
Talent Hunting, Bench Management, and Acquisition of Nationals