Operational Excellence Specialist

Gifthealth Inc • Columbus, OH

6d • Onsite

About The Position

Reporting to the Director of Operational Excellence, the Operational Excellence Specialist is responsible for driving operational efficiency, reducing waste, and improving business processes across Gifthealth’s warehouse, pharmacy, and logistics operations. This position requires a hands-on, adaptable team player who can quickly identify processes that are not working, pivot as needed, and take full ownership of initiatives through completion

We are seeking an Operational Excellence Specialist to support our continuous improvement initiatives using Lean, Six Sigma, and related methodologies to standardize workflows, enhance safety, reduce operational waste, and improve environmental impact. The role partners closely with operational and business leaders to identify inefficiencies, design sustainable solutions, and execute improvement initiatives from planning through implementation, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Requirements

• Bachelor’s degree in supply chain management, operations management, engineering, or related field (Required)
• 5+ years of experience in operations management, logistics, warehousing, or 3PL environments (Required)
• Demonstrated experience leading process improvement initiatives (Required)
• Knowledge of Lean, Six Sigma, and continuous improvement methodologies; warehouse, logistics, and fulfillment operations; process standardization and operational best practices; and safety and waste reduction principles (Required)
• Strong analytical and problem-solving skills (Required)
• Process mapping, workflow analysis, and documentation skills (Required)
• Project management skill with the ability to manage multiple initiatives simultaneously (Required)
• Ability to Identify inefficient or broken processes and design practical solutions (Required)
• Ability to drive initiatives forward independently and through influence (Required)
• Ability to adapt quickly to changing operational needs (Required)

Nice To Haves

• Formal training in continuous improvement or operational excellence (Preferred)
• Lean Six Sigma certification (Green Belt or Black Belt) (Preferred)
• Experience in high-growth or multi-site operational environments (Preferred)
• Experience working across warehouse, pharmacy, and logistics operations (Preferred)
• Knowledge of environmental sustainability practices within operations and pharmacy or regulated logistics environments (Preferred)
• Data analysis tools (Excel, BI dashboards, or similar) skills (Preferred)
• Facilitation of Kaizen events or improvement workshops (Preferred)
• Ability to influence change across multiple departments and leadership levels (Preferred)

Responsibilities

• Develops and executes phased operational improvement plans aligned to company objectives
• Leads continuous improvement initiatives using Lean, Six Sigma, and 5S methodologies across warehouse, pharmacy, and logistics operations
• Partners with operations leadership to identify inefficiencies and implement sustainable process improvements
• Designs, documents, and standardizes operating procedures across warehouse operations, eCommerce fulfillment, and value-added services
• Conducts process audits and gap analyses to identify waste, bottlenecks, and improvement opportunities
• Leads root cause analysis for operational failures and implement corrective and preventive improvements (process-focused)
• Develops training materials and supports change management for process improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level