Operational Excellence Manager

Circle K•Houston, TX

18h•Hybrid

About The Position

The Operational Excellence Manager supports Regional Development Officers (RDOs) in coaching, training, and developing District Managers (DMs). Key responsibilities include reviewing periodic reporting, improving Business Unit (BU) Operations Key Performance Indicators (KPIs), leading operations programs, ensuring BU compliance (e.g., EZ Visit, store audits, Closed Loop), and implementing and training on new operations programs. The role also involves supporting RDOs and DMs for New Store Openings (NTIs), Remodels & Rebuilds (R&Rs), and acquisitions integration. The manager acts as the BU communications gatekeeper, reviews shrink results, ensures Quorso/EasyOps missions are actioned, and works with RDOs and DMs on audit results for store improvement. Additionally, they serve as the point of contact for store supplies and waste management, providing reporting oversight and working within budgets, and analyzing store P&Ls. Administrative tasks, reporting, and CK360 updates are also part of the role, with an expectation of visiting stores 3 days per week. Circle K is a global company with 130,000 employees across over 16,000 stores in 26 countries, committed to making people's lives easier and fostering a culture of pride in its people and their development.

Requirements

Ability to present in meetings and conduct training
Ability to mentor District Managers and support RDOs
Ability to supervise and manage the functions related to employees on roll-out teams
Ability to travel, to include overnight
A current valid driver’s license is required to operate a company vehicle
Ability to speak and write in the English language

Nice To Haves

Bachelor’s degree in business, or related field
Three to five years of retail business experience in multi-site leadership or more
Minimum of two years of management responsibility
Expertise with Microsoft Outlook, Excel, Power Point and Word
Bilingualism (French and English), both written and oral, is essential if located in the Eastern Canada Business Unit

Responsibilities

Supports RDOs in the coaching, training and development of the DMs
Reviews periodic reporting and works with RDOs and DMs on the BU OPS KPIs performance to close gaps and improve performance
Leads operations programs and ensures BU compliance (EZ Visit, store audits, Closed Loop, etc.)
Leads implementation and training of new operations programs
Supports RDOs and DMs for NTIs, R&Rs, and acquisitions integration
Acts as the BU communications gatekeeper
Reviews shrink results and actions on shrink action plans with DMs
Ensures Quorso/EasyOps missions are actioned, and engagement level is maintained
Reviews audits results and works with RDOs and DMs for coaching and store improvement
Store supplies & waste management POC with reporting oversight to coach and work within budgets
Provides analysis of store P&Ls
Other admin, reporting, and CK360 updates
Store visits 3 days/week