Operational Effectiveness Analyst II

The Standard • Portland, OR

3d

About The Position

The Operational Effectiveness Analyst II drives data analytics initiatives that create measurable business value and inform strategic decision-making. This role blends business acumen, technical expertise, and strong quantitative skills to analyze complex data, uncover insights, and develop solutions that enhance operational performance and customer outcomes.

Requirements

• High School Diploma required, bachelor’s degree preferred.
• 2 or more years of relevant experience in data analysis and reporting within the insurance industry.
• Advanced analytical and problem-solving skills with the ability to explore, analyze, and synthesize large, complex data sets into actionable insights and recommendations.
• Strong technical proficiency in tools such as Microsoft Excel, SQL, Power BI, and Tableau, with the ability to quickly learn and utilize new software.
• Effective communication and prioritization skills, including structuring documents for senior management, driving alignment, and managing multiple priorities under aggressive timelines.

Responsibilities

• InMoment daily, weekly and monthly reporting
• Follow through on Launch Pad and InMoment feedback provided to Contact Center supervisors and website team
• Prepare and maintain customer feedback survey reporting as required
• Weekly and monthly metrics for call center teams
• Quality reporting for claims and customer service
• Responsible for daily manipulation of data, exploratory data analysis, running and evaluation of models, and development of advanced reporting
• Extracts and transforms data from different areas to be used for modeling and reporting
• Analyzes data in order to derive insight and find actionable initiatives

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees