Operational Commercial Engines - Hot Section - Customer Technical Service Engineer - Onsite

RTX•East Hartford, CT

1d•Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? This position is for the hot section Operational Commercial Engines (OCE) Customer Technical Services (CTS) engineer. The OCE CTS team is seeking an individual to join our team of highly skilled engineers in East Hartford, CT. Our focus is on managing and resolving technical issues for the PW2000 and PW4000 hot section hardware to ensure engine safety, maintain world-class operational metrics (Delays and Cancellation rate, In-Flight-Shut-Down rate, Unscheduled Engine Removal rate, etc.), contribute to acceptable shop Turn-Around-Time, and reduce the maintenance burden to our customers. The successful candidate will coordinate closely with various P&W engineering and program groups, Customers, and engine overhaul facilities to support technical issues and monitor our fleets. This role is highly customer-facing with the expectation to own technical communication to our customers via meetings and conferences.

Requirements

A Bachelor’s degree in engineering.
5+ years of Engineering experience or 3+ years with an advanced degree.
U.S. person or eligible to obtain necessary export authorization required.

Nice To Haves

Understanding of hot section engine hardware such as hubs, airfoils, seals, and cases
Exemplary verbal and written communication to provide clear instructions and answers to customers.
Knowledge and experience with P&W engines.
Only candidates Internal to Engineering will be considered for this role

Responsibilities

Work directly with airline customers and Maintenance, Repair and Overhaul (MRO) engine shops around the world that operate PW4000/2000 powered aircraft specific to Hot Section Turbine hardware and Controls/Systems.
Provide guidance and recommendations regarding on-wing and off-wing operational troubleshooting and problem resolution, service bulletin retrofit activities, and engine manual interpretation.
Engage CIPT engineering with the field service plan to implement hardware changes introduced by the PCIR EC process to ensure customer satisfaction.
Participation in airline customer meetings, conferences, customer council calls, as well as releasing All Operator Communication wires and Service Information Reports.
Initiate technical data development of Engineering Authorization (EA), Special Instructions, and other documents for on wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM), Engine Manual (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guide (MPG) in support of airline customers.
Interface with the following organizations to ensure clear, accurate and timely data development of engine inspection/maintenance data: Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), Customer Service/Client Managers, MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups.
Provide technical support interface with Pratt & Whitney Product Safety, Certification & Validation (PSCV) as well as airframer teams regarding the modification, inspection, and maintenance of engines.
Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary.
Triage urgent and Aircraft-On-Ground requests. Evaluate data provided and provide troubleshooting and continue-in-service guidance and recommendations.
Assist customer engineers, maintenance control technicians and Pratt & Whitney's Field Service Representatives (FSR) in resolving on-site technical challenges.
Provide support to our MRO network for urgent technical issues that may be causing work stops or delays.
Ability to cover, on occasion, customer issues, including nights, weekends, and holidays.