PW1100G-JM Customer Technical Services - Cold Section Engineer (Onsite)

RTX•East Hartford, CT

1d•Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? What You Will Do: The CTS engineer works directly with airline customers and engine overhaul facilities and teams up with their respective disciplines to: Understand and implement corrective action for engine related in-service events and hardware issues identified during overhaul. Support MROs to resolve work-stops during teardown and reassembly of engines. Support airlines to resolve Aircrafts on the Ground (AOGs) and coordinate resolution of service issues. Initiate technical data development of documentation for engine/module piece part inspection and for Engine Manuals (EM) and Aircraft Maintenance Manuals (AMM). Coordinate with the technical publication organization (MDE) and provide direction for all technical publications’ issues related to their hardware. Interface with Airbus by providing design, operation, maintenance, and customer service data. Coordinate resolution on hardware investigations (CPRs – Customer Part Returns) Coordinate resolution on Quality Notifications (QNs)

Requirements

Bachelor's Degree in Mechanical or Aerospace Engineering is required
5+ years of Engineering experience or 3+ years with an advanced degree
U.S. citizenship is required. This position may require access to systems that are restricted to individuals who possess US citizenship.

Nice To Haves

May have broad knowledge of project management.
Prefers substantial knowledge of Pratt Whitney projects, programs or systems in order to provide enhancements within job area.

Responsibilities

Understand and implement corrective action for engine related in-service events and hardware issues identified during overhaul.
Support MROs to resolve work-stops during teardown and reassembly of engines.
Support airlines to resolve Aircrafts on the Ground (AOGs) and coordinate resolution of service issues.
Initiate technical data development of documentation for engine/module piece part inspection and for Engine Manuals (EM) and Aircraft Maintenance Manuals (AMM).
Coordinate with the technical publication organization (MDE) and provide direction for all technical publications’ issues related to their hardware.
Interface with Airbus by providing design, operation, maintenance, and customer service data.
Coordinate resolution on hardware investigations (CPRs – Customer Part Returns)
Coordinate resolution on Quality Notifications (QNs)