Operational Advisor (Patient Payments) (Remote)

3DS Dassault Systems•New York, NY

64d•$102,750 - $162,000•Hybrid

About The Position

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com. The Professional Services Operational Advisor is a Subject Matter Expert (SME) role focusing on advising and mentoring our clients/partners during and after implementation of Medidata Clinical Cloud Products on our Unified Platform. Using your operational experience in Clinical Operations and/or Clinical Data Management you will be a key member of the Medidata Professional Services team driving the successful implementation and adoption of one or more Medidata Clinical Cloud Products within our Partners.

Requirements

Ability to challenge processes that are inefficient or counterproductive and establish/deploy new processes to improve efficiency, strong change management and collaboration skills.
Demonstrated practical knowledge of Clinical trial software technology
Excellent interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills
Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals
Ability to overcome obstacles, troubleshoot and reach resolutions
Willingness for up to 30% national/international travel time
Demonstrate they can work independently
Take initiative and demonstrate responsibility and accountability
Collaborate well with other functions/departments
Possess 8+ years experience from Clinical Operations and/or Clinical Data Management roles in Sponsor, CRO or other equivalent organizations
Possess 4+ years experience from Patient/Participant Payments processing roles in Clinical Technology provider, Sponsor, CRO or other equivalent organizations
4 - year Degree required or equivalent experience
Medidata employees: At a minimum Senior Implementation Consultant or Senior Project Manager level (or above)
Lead change and think strategically
Create/lead strategic initiatives
Lead teams - both internal and customer - during the implementation of a 'change management (or other)' initiatives
Consult/advise customers
Engage with customers and internal stakeholders at Senior/Exec level
Be involved in the selling process - and making presentations to customers

Responsibilities

Provide strategic input, guidance, advice, knowledge and best practices to support Partners in driving implementation and adoption of Medidata Clinical Cloud Products
Advise and mentor clients/partners during implementation which may include workshop delivery
Establish "Trusted Advisor" Partner relationship through effective consultation
Provide operational expertise during and after implementation and enablement Enablement activities
Lead and deliver new release overviews, knowledge transfer and risk assessments in providing operational input and support to the implementation of new releases
Develop and maintain relationships with SMEs
Attend Key Operational Meetings in support of Medidata Clinical Cloud Products
Work closely with the relevant Sales team members to support further adoption of products across the platform
Where appropriate develop operational specific materials to support the use of Medidata Clinical Cloud Products
Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences.
Represent Professional Services team in Product Adoption and Optimization (PAO) workstreams and initiatives; sharing knowledge back to the full Professional Services team
Support training of wider Professional Services team to enhance Product and Industry knowledge across team
Collate and maintain list of defect and enhancements that require addressing by Medidata Product teams
Provide operational insight to defect and enhancement requests
Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services team is represented
Attend specific Product Forums related to Medidata Clinical Cloud Products
Ensure SOPs and other process documents are up to date
Work with Medidata Global Education on the development of training plans and collateral material.

Benefits

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work.
Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses.
Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

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