Operational Advisor (Patient Payments) (Remote)

Medidata Solutions • New York, NY

68d • $101,250 - $162,000 • Hybrid

About The Position

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com. The Professional Services Operational Advisor is a Subject Matter Expert (SME) role focusing on advising and mentoring our clients/partners during and after implementation of Medidata Clinical Cloud Products on our Unified Platform. Using your operational experience in Clinical Operations and/or Clinical Data Management you will be a key member of the Medidata Professional Services team driving the successful implementation and adoption of one or more Medidata Clinical Cloud Products within our Partners.

Requirements

• Ability to challenge processes that are inefficient or counterproductive and establish/deploy new processes to improve efficiency, strong change management and collaboration skills.
• Demonstrated practical knowledge of Clinical trial software technology
• Excellent interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills
• Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals
• Ability to overcome obstacles, troubleshoot and reach resolutions
• Willingness for up to 30% national/international travel time
• Demonstrate they can work independently
• Take initiative and demonstrate responsibility and accountability
• Collaborate well with other functions/departments
• Possess 8+ years experience from Clinical Operations and/or Clinical Data Management roles in Sponsor, CRO or other equivalent organizations
• Possess 4+ years experience from Patient/Participant Payments processing roles in Clinical Technology provider, Sponsor, CRO or other equivalent organizations
• 4 - year Degree required or equivalent experience
• Medidata employees: At a minimum Senior Implementation Consultant or Senior Project Manager level (or above)
• Lead change and think strategically
• Create/lead strategic initiatives
• Lead teams - both internal and customer - during the implementation of a 'change management (or other)' initiatives
• Consult/advise customers
• Engage with customers and internal stakeholders at Senior/Exec level
• Be involved in the selling process - and making presentations to customers

Responsibilities

• Provide strategic input, guidance, advice, knowledge and best practices to support Partners in driving implementation and adoption of Medidata Clinical Cloud Products
• Advise and mentor clients/partners during implementation which may include workshop delivery
• Establish "Trusted Advisor" Partner relationship through effective consultation
• Provide operational expertise during and after implementation and enablement Enablement activities
• Lead and deliver new release overviews, knowledge transfer and risk assessments in providing operational input and support to the implementation of new releases
• Develop and maintain relationships with SMEs
• Attend Key Operational Meetings in support of Medidata Clinical Cloud Products
• Work closely with the relevant Sales team members to support further adoption of products across the platform
• Where appropriate develop operational specific materials to support the use of Medidata Clinical Cloud Products
• Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences.
• Represent Professional Services team in Product Adoption and Optimization (PAO) workstreams and initiatives; sharing knowledge back to the full Professional Services team
• Support training of wider Professional Services team to enhance Product and Industry knowledge across team
• Collate and maintain list of defect and enhancements that require addressing by Medidata Product teams
• Provide operational insight to defect and enhancement requests
• Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services team is represented
• Attend specific Product Forums related to Medidata Clinical Cloud Products
• Ensure SOPs and other process documents are up to date
• Work with Medidata Global Education on the development of training plans and collateral material.

Benefits

• Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work.
• Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses.
• Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries