Operation Supervisor

Hankey Group External•Los Angeles, CA

23h•$60,000 - $70,000•Onsite

About The Position

Westlake Financial Services is a leading financial services company dedicated to delivering innovative products, outstanding service, and long-term value to our customers. We are committed to operational excellence and are seeking motivated professionals to join our growing team. The Operations Manager is responsible for the end-to-end management of recovered vehicle assets, ensuring that every unit is sale-ready without delay. This role focuses on eliminating barriers to sale, driving down cycle times, and maximizing asset value through disciplined management of inventory, vendor partnerships, and process execution. The successful candidate will combine strong analytical skills with hands-on operational leadership to ensure there are no unnecessary holds or restrictions preventing vehicles from moving swiftly through the pipeline.

Requirements

High school diploma or equivalent required; Bachelor’s degree preferred.
2–5 years of relevant operational experience, including prior lead or supervisory responsibilities.
Strong organizational, problem-solving, and decision-making skills.
Clear and professional written and verbal communication skills.
Proficiency in Microsoft Office (Excel, Word, Outlook) and relevant internal systems.

Responsibilities

Supervise daily activities of assigned team members to ensure productivity, quality, and service standards are consistently met.
Provide ongoing coaching, guidance, and feedback to support employee development and performance.
Serve as the first point of escalation for operational issues, questions, and employee concerns.
Monitor individual and team performance, addressing issues promptly and escalating as appropriate.
Ensure daily workflows and tasks are completed accurately and on time.
Coordinate workload distribution to balance efficiency, capacity, and deadlines.
Assist with onboarding and training of new hires.
Ensure adherence to company policies, procedures, and compliance requirements.
Track and report basic performance metrics and operational updates to management.
Communicate priorities, deadlines, and process changes clearly to the team.
Identify opportunities for process improvements and support implementation of new procedures or tools.
Lead efforts to improve current process and standard operating procedures

Benefits

Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet