Operation Supervisor

Buffalo Lodging Associates, LLC•Buffalo, NY

10h•$19 - $20•Onsite

About The Position

The primary role of the Operations Supervisor is to assist the management in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Requirements

High School diploma or equivalent is preferred.
Hospitality and/or customer service, food & beverage and bartending experience required.
Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.
Must have valid drivers license, and acceptable driving history subject to company approval.

Nice To Haves

Previous Brand experience preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Responsibilities

Assist in overseeing guest services at the front desk and Bistro ; ensuring that superior service is a priority.
Resolve guest concerns while maintaining high franchise Guest Service scores.
Foster a positive, cooperative work environment between staff and management.
Become an example of a fantastic guest service agent when working shifts at the front desk (checking in and out guests at the desk, resolving guest issues, answering phones etc)
Assist with and have full knowledge of full operations of the onsite Bistro (taking orders and collecting payment, bartending, cooking, inventory, kitchen duties etc)
Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
Administrative tasks such as reporting, inventories, accounting processes and much more.