Operation Manager

Copart•Wayland, MI

5d•$59,752 - $67,269

About The Position

The Operations Manager plays a vital leadership role in overseeing yard and facility operations, ensuring exceptional customer service, and executing company processes in alignment with Copart standards. Reporting to the GM or AGM, this position is responsible for building and managing a high-performing team, maintaining operational excellence, and delivering the unique Copart experience to customers.

Requirements

Minimum of three (3) years in operations management or a related field preferred, demonstrating a commitment to excellence.
High School Diploma (GED) required; some college preferred, reflecting a dedication to growth.
Proficiency in Microsoft Office Suite is essential for effective communication and organization.
Excellent verbal and written communication skills are required to inspire and connect.
Ability to recruit, train, develop, and motivate staff reflects a passion for leadership.
Strong customer service skills are necessary for creating positive experiences.
Typing speed of at least 45 words per minute required for efficiency.
Fluency in English is mandatory for clear communication, bilingual proficiency is a plus.
Basic accounting and inventory management skills are needed for financial responsibility.
Ability to thrive in a fast-paced environment emphasizes adaptability.
Experience managing multiple processes for employees showcases organizational skills.
Conflict resolution proficiency is necessary for fostering collaboration.
Valid transportation is essential for accessibility.

Responsibilities

Lead, hire, train, and support staff to meet performance and service goals.
Ensure daily operations meet or exceed company standards and customer expectations.
Manage scheduling, attendance, and payroll processes.
Oversee cash handling, including daily bank deposits.
Maintain inventory and order supplies as needed.
Conduct regular team meetings and performance reviews.
Manage vendor contracts and ensure compliance documentation.
Ensure equipment and facility maintenance, including safety protocols.
Address staff and customer concerns professionally.
Foster positive employee relations.
Oversee day-to-day operations and ensure process compliance.
Travel occasionally to other locations and respond to facility alarms if needed.
Perform additional duties as assigned.
Excel in working effectively in both office and outdoor environments across diverse climates and weather conditions.