Operation Manager
About The Position
The Operations Manager, in partnership with General Manager, is responsible for achieving depot results through leading high performance team within assigned depot. Primary Job Accountabilities: People Leadership: Responsible for leading and developing team to drive high performance and Restaurant Technologies values. Responsible for developing, managing and coaching depot employees in person and virtually. Accountable for workforce planning, training and on as well as workforce engagement, performance management, recognition, development and coaching. Leads the implementation of systems and processes to maintain a highly engaged workforce. Accountable for actively addressing engagement and individual performance issues. Customer Service & Reliability: Responsible for executing high levels of customer service in an efficient manner. Collaborates with Regional Planner, Ops Support Admin and other functional partners to ensure ability to meet customer demand. Ensures that customers are satisfied and any inquiries, incidents and issues are resolved in timely manner. Operational Performance: Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence. Specific responsibilities include: managing depot expenses, service and distribution performance through efficient operations. Responsible for leading the overall safety, DOT and quality control management practices within a depot.
Requirements
- 5+ years’ experience in operations
- 2+ years of management experience, highly preferred
- Proven track record in managing customer service challenges which result in mutual wins
- Comfortable working in fast paced, growth environment
- Ability to motivate others and build highly engaged and effective teams
- Experienced in leading teams for high performance, including managing performance, coaching, handling conflict and developing employees
- Self- aware- knows strengths and weaknesses and actively pursues ways to improve
- Possesses Managerial courage to say what needs to be said, address poor performance and lead courageously
- Strong interpersonal communication skills and the ability to influence across the organization
- Strong business acumen and proven track record in achieving financial and operational results
Responsibilities
- People Leadership: Responsible for leading and developing team to drive high performance and Restaurant Technologies values.
- Responsible for developing, managing and coaching depot employees in person and virtually.
- Accountable for workforce planning, training and on as well as workforce engagement, performance management, recognition, development and coaching.
- Leads the implementation of systems and processes to maintain a highly engaged workforce.
- Accountable for actively addressing engagement and individual performance issues.
- Customer Service & Reliability: Responsible for executing high levels of customer service in an efficient manner.
- Collaborates with Regional Planner, Ops Support Admin and other functional partners to ensure ability to meet customer demand.
- Ensures that customers are satisfied and any inquiries, incidents and issues are resolved in timely manner.
- Operational Performance: Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence.
- Specific responsibilities include: managing depot expenses, service and distribution performance through efficient operations.
- Responsible for leading the overall safety, DOT and quality control management practices within a depot.
Benefits
- Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
