Operation Manager of Family Services
About The Position
VOA Upstate New York is seeking a strategic and results-driven Operations Manager of Family Services to partner closely with the Director of Childcare and Senior VP of Operations in the operational management of the Children’s Center. This position focuses on day-to-day operational execution, compliance oversight, enrollment management, family engagement systems, and administrative coordination to ensure program excellence and financial stability. The Operations Manager serves as the internal driver of systems, accountability, and performance allowing program leadership to focus on childcare education and community partnerships.
Requirements
- Bachelor’s degree in social services, human development, health, public administration or other closely related field.
- 3-5 years proven operation management experience.
- Proven ability to translate complex and interrelated regulatory mandates into practice for direct service staff.
- Proven ability to respectfully interact with people of all socioeconomic and organizational levels.
- Ability to coordinate, monitor and direct case management activities; excellent organizational, planning, problem solving, and oral and written communication skills; and an aptitude for interacting with and motivating people.
Nice To Haves
- Master’s degree in social services or related area, preferred.
- Experience working in Daycare or Early Head Start programs, preferred.
Responsibilities
- Oversee daily administrative and operational functions of the Children’s Center
- Ensure classroom ratios, staffing schedules, and coverage plans are maintained.
- Maintain a clean, organized, and tour-ready facility.
- Develop and implement operational workflows to increase efficiency.
- Coordinate closely with Facilities, HR, Finance
- Manage intake, enrollment processing, and waitlist systems.
- Oversee DSS billing, private pay accounts, and payment tracking.
- Ensure family documentation remains current and audit ready.
- Support parent communication systems and issue resolution.
- Monitor attendance and enrollment trends to maximize capacity.
- Support compliance with: OCFS Licensing CACFP documentation Contracted program requirements
- Maintain required documentation and reporting systems.
- Prepare documentation for audits and monitoring visits.
- Track corrective action plans and compliance deadlines
- Assist with tracking grant expenditures against approved budgets.
- Compile operational data and outcomes for grant reporting.
- Monitor performance benchmarks tied to funding.
- Maintain organized grant documentation files.
- Support leadership in identifying funding efficiencies.
- Supervise administrative and family services staff..
- Ensure required training and certifications are maintained.
- Address performance concerns using progressive discipline.
- Promote a culture of professionalism, accountability, and service excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
