Operating System/Network Analyst

UO HR Website • Eugene, OR

45d • $22 - $37

About The Position

The purpose of this position is to support the information, data, systems administration and networking needs of the customers of Finance and Administration Shared Services IT – primarily, the University of Oregon Police Department (UOPD), Utilities & Energy (UE), and Finance and Administration Shared Services (FASS). Responsibilities include assisting in the maintenance of systems, applications and local area networks across multiple campus locations, provisioning and maintaining servers, workstations, and mobile devices, installing and configuring software, providing formal training for new hardware and software, contacting hardware and software vendors for information and preparing proposals and technical reports for new computer system acquisitions, and providing technical support and assistance for a wide variety of systems. Interactions/contacts occur daily with students, faculty, staff, and campus visitors in the course of performing work. A supervisor typically assigns the incumbent work individually or indirectly when they are a member of a team. Decisions are most often made within established guidelines, but they may be made regarding the best method and materials necessary to perform a particular task. They may also include setting priorities, assessing customer needs and responding to those needs. The Operating System/Network Analyst (OSNA) will not directly supervise other employees, though will on occasion be required to organize and coordinate the work of internal and 3rd-party resources to complete projects or fix problems. The OSNA works as a member of a team and tasks are assigned by a supervisor, team lead, or undertaken using individual initiative and prioritization. Decisions are made within broad parameters, including the best method and materials necessary to perform a particular task. They include setting priorities, assessing customer needs and responding to those needs. The position will participate in both formal and informal procurement and other decision-making activity with financial implications. The position will have no budget authority. As an Operating Systems/Network Analyst, the person in this position is expected to remain current with new software and hardware technologies in a constantly growing environment. The position will be responsible for following guidelines and standards developed by FASS IT, University Information Systems, Utilities & Energy, UOPD, and Oregon Department of public safety standards and Training (DPSST). This position will report to the Director of FASS IT. Work is reviewed regularly by the Director of FASS IT as well as the FASS IT team lead.

Requirements

• This classification requires a basic foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience.
• Must successfully pass an in-depth law enforcement background check.
• Must submit fingerprints to obtain a FBI Criminal Justice Information Systems (CJIS) security clearance.
• Must complete and maintain Law Enforcement Data Systems (LEDS) certification.
• Must complete and maintain Level 4 CJIS Security Awareness Training.
• Ability to perform duties in a way that advances and supports the mission of the department and university.
• Ability to work effectively in a diverse team environment and create effective relationships for problem solving and positive interactions.
• Ability to take initiative, looking for what needs to be done and doing it.
• Skilled in paying close attention to detail.
• Proficient in maintaining a safe and safety-conscious workplace.
• Proficient in maintaining a respectful workplace and model a positive and proactive attitude.
• Ability to model the highest ethical standards.
• Proficient in providing superior customer service.

Nice To Haves

• If using equivalent experience to meet minimum qualifications, preference will be given to candidates who have an associate’s degree or higher.
• One year of experience working in the field of computer technology.
• Experience working with Building Automation Systems software and devices.
• Experience working in Relational Database design and systems administration concepts and best practices in a production environment.
• Experience creating and maintaining code written in Windows or Linux scripting languages.
• Experience with System Administration in a large, enterprise environment.
• Experience managing Operational and Data Warehouse databases.
• Experience with project management concepts and practices.
• Experience successfully communicating complex technical and operational issues to non-technical users.

Responsibilities

• Assisting in the maintenance of systems, applications and local area networks across multiple campus locations
• Provisioning and maintaining servers, workstations, and mobile devices
• Installing and configuring software
• Providing formal training for new hardware and software
• Contacting hardware and software vendors for information and preparing proposals and technical reports for new computer system acquisitions
• Providing technical support and assistance for a wide variety of systems
• Organize and coordinate the work of internal and 3rd-party resources to complete projects or fix problems
• Remain current with new software and hardware technologies in a constantly growing environment
• Following guidelines and standards developed by FASS IT, University Information Systems, Utilities & Energy, UOPD, and Oregon Department of public safety standards and Training (DPSST)
• Serve on-call duties on a rotational basis after learning critical systems
• Responding to emergencies during off hours, including weekends and holidays
• On site, response to campus is expected within 60 minutes from the time of the call, if needed

Benefits

• The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off.
• For more information about benefits, visit our website

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees