Open/Close Shift Manager

Wendy's•South Sioux City, NE

2d•Onsite

About The Position

As an Open/Close Shift Manager, you will supervise, coordinate and delegate opening and closing responsibilities and procedures. Your team will count on you to ensure compliance in the areas of timely opens and closes, cleanliness, food safety, as well as line prep and set-up. You will be a leader in creating a productive, clean, safety conscious, and friendly work environment. You will mentor and develop crew members and Team Trainers. You will partner with other restaurant management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant. Responsibilities include: Training, monitoring and reinforcing food safety procedures to crew members. Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash drawers throughout the shift, and verifying safe cash at open, close and shift change. Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan when necessary. Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period. Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency. Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc. Supervising crew members and Team Trainers in a way that maximizes retention. Working with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees. Helping execute appropriate shift-specific procedures according to the Daily Operations Plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards. Following up and ensuring resolution of issues indicated in Voice of the Customer reports. Assisting restaurant management team in labor management by monitoring and running employee breaks, tracking shift labor and making adjustments as necessary. Assisting the restaurant management team in controlling food costs by tracking waste and completing daily shift inventory counts. Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members.

Requirements

High School Diploma or GED.
Must be 18 years of age.
Must be able to pass criminal background check and drug screening.
Ability to multi-task while maintaining composure and give sound advice and direction.
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus.
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues.
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures.
Must be able to stand for prolonged periods of time.
Ability and willingness to wear a headset.
Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop.
Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week.
May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate.
Must have or be willing to obtain ServSafe certification.

Nice To Haves

One or more years of restaurant experience preferred.

Responsibilities

Training, monitoring and reinforcing food safety procedures to crew members.
Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash drawers throughout the shift, and verifying safe cash at open, close and shift change.
Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan when necessary.
Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period.
Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency.
Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc.
Supervising crew members and Team Trainers in a way that maximizes retention.
Working with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
Helping execute appropriate shift-specific procedures according to the Daily Operations Plan.
Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
Following up and ensuring resolution of issues indicated in Voice of the Customer reports.
Assisting restaurant management team in labor management by monitoring and running employee breaks, tracking shift labor and making adjustments as necessary.
Assisting the restaurant management team in controlling food costs by tracking waste and completing daily shift inventory counts.
Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members.