Onsite Technical Specialist & Sales Representative

Asurion • Orlando, FL

1d • $23 • Onsite

About The Position

The only thing we’re more passionate about is our people. At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We take care of you (benefits/perks): • Base pay is guaranteed and paid biweekly. Earned pay can now be accessed early! • Based on your sales performance, you'll get extra money We offer 3-4 weeks of paid training where your success is our top priority! We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills. As a Technical Support & Sales Representative, here’s what you can expect to do: • Evaluate and troubleshoot with customer concerns o Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication • Utilize call center technology to solution, input, track, and report customer issues • Meet goals and grow from feedback and coaching o 3-4 weeks of in class training, additional 2-4 weeks of floor training directly paired with peers • Sell Asurion smart home and other products on every call o Directly connected to¬¬¬¬ Serve, Solve, Sell¬ incentives • Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time) • When needed, escalate calls appropriately

Requirements

• Minimum education: Highschool Diploma (or equivalent)
• Strong knowledge of software troubleshooting techniques
• Ability to achieve sales and customer experience goals and objectives
• This is a sales role, team members in this role have sales activity goals that must be met to be successful
• Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Strong attention to detail while multitasking with speed and accuracy
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Display commitment through a reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute and learn call center software
• A passing hiring assessment (soft skill scenario modeling and product knowledge)
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
• Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications

Nice To Haves

• Bilingual Spanish/Español skills are highly desirable (additional financial incentives provided)

Responsibilities

• Evaluate and troubleshoot with customer concerns
• Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
• Utilize call center technology to solution, input, track, and report customer issues
• Meet goals and grow from feedback and coaching
• Sell Asurion smart home and other products on every call
• Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)
• When needed, escalate calls appropriately

Benefits

• Generous medical, dental and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support
• Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees